Samiul RAFI
225 Haldon St, Lakemba,NSW
Summary
Motivated and reliable customer service professional with 1.5+ years’ experience in McDonald’s, pizza shop shift management, hotel hospitality, and retail. Skilled in customer service, cash handling, food preparation, stock management and team support. Currently studying Business at Melbourne Institute of Technology (MIT), Sydney, and seeking full-time, part-time or casual opportunities across retail, hospitality, customer service and warehouse operations.
Overview
1
1
year of professional experience
Work History
All-Rounder / Barista / Customer Service
McDonald's Rockdale
2025.09 - Current
- Prepared coffee and food, served customers at front counter and drive-thru, handled POS transactions, completed cleaning and closing duties, and ensured smooth service during busy periods.
Shift Manager
Mad Toppings Pizza, Rockdale
2025.07 - Current
Supported daily store operations during busy shifts, supervised and allocated tasks to team members, managed customer and online orders and managed daily cash registers and takings.
Customer Service Assistant
Metro Zone Fuel Station
Belmore
2025.10 - 2026.07
Provided friendly customer service, handled transactions, restocked products, maintained clean and organized displays while following safety and service procedures.
Hospitality /Houseman Supervisor
Sydney Harbour Marriott Hotel
2025.07 - 2026.08
- Maintained high cleanliness and presentation standards, efficiently completed housekeeping tasks.
Education
Bachelor - Data Analytics
Melbourne Institute of Technology (MIT)
2025-01
Skills
- Customer service & complaint handling
- POS / order processing
- Opening / closing procedures
- Cleaning, hygiene & workplace safety
- Online / delivery order packing
- Problem solving & attention to detail
- Flexible roster availability
- Fast-paced multitasking
- Retail sales & cash handling
- Barista & beverage preparation
- Stock handling, restocking & inventory support
- Communication & teamwork
- Barista Course
- NSW Driving License
- Full time availability
AVAILABILITY
FULL AVAILABILITY – Currently 4-MONTH SEMESTER BREAK
Timeline
Customer Service Assistant
Metro Zone Fuel Station
2025.10 - 2026.07
All-Rounder / Barista / Customer Service
McDonald's Rockdale
2025.09 - Current
Shift Manager
Mad Toppings Pizza, Rockdale
2025.07 - Current
Hospitality /Houseman Supervisor
Sydney Harbour Marriott Hotel
2025.07 - 2026.08
Bachelor - Data Analytics
Melbourne Institute of Technology (MIT)