Summary
Work History
Education
Skills
Certification
Languages
Activities
Timeline
Generic
SAMIUR RAHMAN SANNIDHA

SAMIUR RAHMAN SANNIDHA

DATA ANALYST
Canberra,ACT

Summary

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Work History

Retail Sales Associate

TK Maxx
Canberra, ACT
10.2023 - Current

• Generated $15,000+ in monthly sales through effective customer engagement and product knowledge
• Achieved 127% of quarterly sales targets while maintaining 94% customer satisfaction rate
• Processed 100+ transactions daily with 99.9% accuracy in cash handling and POS operations
• Optimized stockroom operations resulting in 25% faster merchandise processing time
• Trained 3 new team members in store procedures and customer service protocols
• Successfully resolved 50+ customer concerns monthly with positive outcomes

Retail Salesperson

JB Hi-Fi
Canberra, ACT
10.2022 - 04.2023

• Consistently exceeded monthly sales targets by 28% ($50,000+ in monthly sales)
• Maintained top-tier NPS score of 85+ through personalized customer service
• Managed inventory of 500+ SKUs with 98% accuracy in stock counts
• Reduced customer wait times by 40% through efficient queue management
• Recognized as "Employee of the Month" twice for outstanding sales performance
• Successfully implemented new visual merchandising strategies leading to 15% increase in department sales

Education

Bachelor of Science - Information Technology

University of Canberra
Canberra
07.2022

Diploma of Information Technology -

Deakin College
04.2022

Higher Secondary Certificate -

Notre Dame College
05.2017

Secondary School Certificate -

St. Joseph School
03.2015

Skills

  • Provide delightful and executive customer service
  • Engage and communicate with customers regarding their experience with various products and services
  • Advise customers in the selection and purchase of products and services
  • Experience with achieving outstanding sales targets, KPIs, and conversion rates
  • Process customer purchase orders with high level expertise in the use of EFTPOS machines and cash registers

Certification

Google Data Analytics Professional Certificate, Google, 2023

Languages

English
Bengali

Activities

Member of JAAGO Foundation

Timeline

Retail Sales Associate

TK Maxx
10.2023 - Current

Retail Salesperson

JB Hi-Fi
10.2022 - 04.2023

Bachelor of Science - Information Technology

University of Canberra

Diploma of Information Technology -

Deakin College

Higher Secondary Certificate -

Notre Dame College

Secondary School Certificate -

St. Joseph School
SAMIUR RAHMAN SANNIDHADATA ANALYST