Sammy Jeffrey
Riddells Creek ,Vic
Summary
I am a dynamic leader with proven success in shift management at McDonald's.
Knowledgeable about scheduling, money handling and team management. Great at handling all areas of operations.
I would love the opportunity to learn new skills and be apart of your team. I am very hardworking and easy going yet organised and passionate.
Overview
5
5
years of professional experience
Work History
Rostering/Shift Manager
Mcdonalds
Sunbury, VIC
04.2023 - Current
- Rostering: Ensuring all crew are rostered. In charge of 180+ staff members and their shifts. Analyse good crew combinations and areas for improvement. (current)
- PPM: (people performance): involved promoting crew to crew coaches, analysis of crew development, scheduling performance reviews, follow up meetings, setting goals etc.
- Hiring/Training: I analysed resumes, scheduled and held interviews and onboarded all new crew.
Shift Manager
Mcdonalds
Gisborne, VIC
03.2022 - 05.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Successfully met KPI's, maintaining a daily percentage of 85%.
- Conducted end of shift register cash and safe counting procedures to uphold financial integrity.
Cafe Leader
Mcdonalds
Gisborne, VIC
06.2019 - 03.2022
- Provided gold star coffee and food for all customers.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on coffee skills and the cafe basics.
- Oversaw day-to-day activities of the cafe crew in fast paced environments, fostering inspiring atmosphere to optimize customer experiences.
- Lead teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Education
VCE -
Gisborne Secondary College
Gisborne 11.2022
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Punctual and Reliable
Relationship Building
Timeline
Rostering/Shift Manager
Mcdonalds
04.2023 - Current
Shift Manager
Mcdonalds
03.2022 - 05.2023
Cafe Leader
Mcdonalds
06.2019 - 03.2022
VCE -
Gisborne Secondary College