Samrat Gurung
Strathfield, Sydney,NSW
Summary
Dedicated customer service professional with over 2 years of experience in the hospitality industry, would like to jump start the career in aviation with one of the leading Airlines industries in Australia. Skilled in providing excellent service, ensuring customer satisfaction as well as committed to maintaining professional relationship to increase profitability and drive business results.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Food and Beverage Attendant
Captain Cook Cruises
11.2023 - Current
- Greeting passengers warmly and provide them with accurate information about menu items.
- Serving of food and beverages promptly, ensuring attention to dietary restrictions and preference.
- Providing attentive and personalized service in a team ensuring enjoyable cruising experience.
- Maintaining clean and organized dining areas for enjoyable guest experience.
- Processing payments and providing receipts to establish proof of transaction.
- Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.
Restaurant Waiter
Hanok Korean BBQ
12.2021 - 12.2023
- Exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive environment.
- Maintaining clean and organized dining areas for optimal guest experience.
- Collaboration with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Providing information to customers about authentic Korean charcoal cooking ensuring quality dining experience.
- Assisted in training new waitstaff members, contributing to cohesive team environment.
- Processing payments accurately and efficiently, handling cash and credit transactions with care.
Education
Graduate Diploma - Leadership Management
Rockford College
Rockdale, NSW2025
High School Diploma -
Shaheed Smarak College
Bharatpur, Nepal2019
Skills
- Customer Service
- Strong communication and interpersonal skills
- Calm and professional under pressure
- Attention to detail and accuracy
- Team Work
- Time Management
Languages
English
Nepali
Hindi
Timeline
Food and Beverage Attendant
Captain Cook Cruises
11.2023 - Current
Restaurant Waiter
Hanok Korean BBQ
12.2021 - 12.2023
Graduate Diploma - Leadership Management
Rockford College
High School Diploma -
Shaheed Smarak College
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