Hi, I’m
Samriddha Singh
Mr.samriddha.singh@gmail.com Contact Number:0411168222
Brisbane City,Queensland-4000, Australia,Qld
Summary
Practical Night Manager skilled in hiring, recruiting,Auditing, Sales, Guest Relations and training applicants for various Hotel positions. Outstanding Customer relations and product knowledge with success managing all round hotel operations including HR, Finance, Food & Beverage, Front office and Food compliance. Motivational, goal-oriented and focused at all times.
Overview
9
years of professional experience
Work History
Amora HotelBrisbane City, Qld
Night Manager
07.2022 - Current
Job overview
- Secured building for closing by completing run-through of the sales floor, turning off electronic systems, and turning on alarms.
- Guided and motivated the night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposits in the vault.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Organized shift meetings to communicate and resolve issues for night operations.
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues, and escalated those that required further assistance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Base HospitalityBrisbane, Qld
Night Auditor
02.2020 - Current
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
Westin HotelBrisbane, Qld
Assistant Food & Beverage Manager
01.2022 - 06.2022
Job overview
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens, and alcoholic content.
- Oversaw selection, ordering, and inventory controls of wine, beer, and alcohol programs.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
The White House HotelHerm Island/ United Kingdom, Guernsey
Assistant Manager, Food and Beverage
01.2019 - 01.2020
Job overview
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Worked with inventory managers and bartenders to create special drinks and decrease waste by 30%
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Hilton Hotels And ResortsMahe Island, , Victoria (Republic Of Seychelles)
Food and Beverage Supervisor and Assistant Manager
08.2017 - 01.2019
Job overview
- Trained and developed beverage staff on proper techniques, knowledge, and skills.
- Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
- Encouraged prompt and regular attendance to keep the team strong and consistently meeting customer demands.
Fairmont Hotels & ResortsJaipur, Rajasthan(India)
Food & Beverage Executive
05.2015 - 07.2017
Job overview
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Marriott International, Inc.Panjim, Goa(India)
Guest Service Associate
12.2013 - 05.2015
Job overview
- Banquets and Bars operations and wine sommeliering.
- Events and banquets setups and co-ordinations.
Grand Hyatt HotelBambolim , Goa (India)
Human Resources Intern
10.2012 - 03.2013
Job overview
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Education
Holmes Institute/James Cook University, Brisbane, QLD
MBA from MPA/Finance/ Economics
06.2022
Heritage Institute, Goa/France
Bachelor of Science from Bachelors of Science in Hotel Management Catering
03.2013
Skills
- People Management
- Payroll Management
- Team Goals
- Technical Proficiency
- Proper Staffing
- Performance Tracking and Evaluations
- Providing Feedback
- Special Assignments
- Knowledge Base
- Scheduling and Coordinating
- Compliance Requirements
- POS Transactions
- POS Inventory System Operation
- Performance Appraisal
- Customer Feedback
- Business Correspondence
- Hotel Reservations
- Team Meetings
- Client Support
- Managing Cash Register
- Mobility Assistance
- Room Maintenance
- Staff Maintenance
- Overseeing Employees
Accomplishments
1. Deep water diving trainer.
2. Mountain climbing.
3. Safety & First Aid CPR Trainer.
4. Fire safety & Evacuation Drill trained.
5. Responsible service of Alcohol.
6. International guiding and travel agent licence.
7. Retail management certificate
8. Cabin Crew certificate.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
German
Professional Working
Timeline
Night Manager
Amora Hotel
07.2022 - Current
Assistant Food & Beverage Manager
Westin Hotel
01.2022 - 06.2022
Night Auditor
Base Hospitality
02.2020 - Current
Assistant Manager, Food and Beverage
The White House Hotel
01.2019 - 01.2020
Food and Beverage Supervisor and Assistant Manager
Hilton Hotels And Resorts
08.2017 - 01.2019
Food & Beverage Executive
Fairmont Hotels & Resorts
05.2015 - 07.2017
Guest Service Associate
Marriott International, Inc.
12.2013 - 05.2015
Human Resources Intern
Grand Hyatt Hotel
10.2012 - 03.2013
Holmes Institute/James Cook University
MBA from MPA/Finance/ Economics
Heritage Institute
Bachelor of Science from Bachelors of Science in Hotel Management Catering
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