Samson Juju

• Increased customer satisfaction by providing exceptional support and resolving issues promptly.
• Managed approximately 30+ incoming calls and emails per day from customers.
• Managed resource allocation effectively, leading to optimal utilization of personnel and assets within the organization.
• Collaborated with cross-functional teams to complete projects on time and under budget.
• Resolved issues quickly to maintain productivity goals.
• Streamlined reporting processes, enabling faster decision-making based on accurate and up-to-date information.
• Investigated and resolved production issues.
• Operated various machines used in production processes.

Answered and managed 50+ incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Interacted with customers by phone, email, or in person to provide information.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.

• Handled 50+ customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing, and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Evaluated market trends to identify emerging opportunities and inform strategic decision making.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Secured lucrative partnerships by establishing strong relationships with key industry players.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Established and maintained strong relationships with customers, vendors and strategic partners.