Samuel Bennett

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Implemented policies and standard operating procedures for continuous improvement.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Leading a team of 112 individuals
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Exceeded team goals and collaborated with team members to implement customer service initiatives.

• Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
• Demonstrated steadfast adherence to safety standards.
• Coordinated with other instructors and coaches to determine student advancement and progress.
• Briefed safety rules and standards to students and spotters at beginning of each class.
• Organized class and maintained office records for billing, accounts receivable and student progress.
• Directed ambitious practice sessions to boost athletic abilities and teamwork.
• Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.

• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Monitored customer service operations to assess agent performance and provide feedback.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Received incoming merchandise and stored in correct stock locations.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Part time job

• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Stayed current on available products, store promotions and customer service policies to better shoppers.
• Removed trash, swept and mopped floors for professional appearance.
• Pleasantly greeted customers and provided prompt and courteous service at all times.
• Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Assisted customers with price checking and finding requested items in store.