Samuel Duncan
Tamborine Mountain,QLD
Summary
Proven warehouse and retail professional with a track record of enhancing operational efficiency and customer satisfaction at companies like Complete Health Products. Skilled in warehouse management and customer relations, adept at improving inventory processes and resolving customer issues, resulting in a 20% increase in order fulfillment accuracy. Demonstrates strong problem-solving and team collaboration abilities.
Overview
22
22
years of professional experience
Work History
Warehouse Assistant
Complete Health Products
09.2013 - 02.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
Retail Worker
Sam’s Warehouse
05.2008 - 05.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Factory Hand
Kwila Outdoor Furniture
03.2008 - 05.2008
- Carefully packaged finished products and prepared for shipment.
- Enhanced production efficiency by maintaining clean and organized work areas.
- Demonstrated adaptability in handling diverse tasks as per the factory''s requirements, showcasing versatility in various roles.
- Safeguarded product quality standards using precise measurement tools for consistent accuracy during manufacturing tasks
Warehouse Worker
Big W - R.D.C
01.2008 - 03.2008
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Retail Worker
Target
10.2001 - 08.2006
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Skills
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Packaging and Labeling
- Maintaining Workplace Safety
- Order Picking
- Cleaning and sanitizing
- Problem-Solving
- Picking and processing
- Cleaning and organization
- Shipping and packaging
- Heavy Lifting
- Storage Organization
- Decision-Making
- Warehouse Safety
- Product identification
- Shipping and receiving
- Pallet Jack Handling
- Warehouse Software Systems
- Receiving Shipments
- Good Manufacturing Policies
- Loss Prevention
- Clear Communication
- Critical Thinking
- Customer Relations
- Handheld Scanners
- Warehouse Management
- Safety Compliance
- Shipment planning
Timeline
Warehouse Assistant
Complete Health Products
09.2013 - 02.2024
Retail Worker
Sam’s Warehouse
05.2008 - 05.2011
Factory Hand
Kwila Outdoor Furniture
03.2008 - 05.2008
Warehouse Worker
Big W - R.D.C
01.2008 - 03.2008
Retail Worker
Target
10.2001 - 08.2006
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