Lily Newman
Sydney,NSW
Summary
Dedicated and enthusiastic hospitality professional with over four years of experience in delivering exceptional customer service. Passionate about creating memorable guest experiences, and building strong relationships. Known for a friendly and approachable nature, with extensive hospitality knowledge, and a commitment to excellence in every role. Seeking a hospitality position in a vibrant team.
Overview
7
7
years of professional experience
Work History
Waitress
Barrenjoey House
Palm Beach, Sydney, NSW
01.2021 - Current
- I provide confident communication with a diverse clientele and I initiate lots of friendly conversations, which cultivate strong personal relationships with loyal VIPs.
- I have the ability to thrive in fast-paced, stressful environments while providing excellent, organized service.
- Presented menus and answered questions regarding items with thorough menu knowledge and recommendations.
- Participated in team meetings to discuss new menu items or changes in policy.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Set up food stations and dining areas to prepare for the next shift or large parties.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Nanny Share
Pure Play
Avalon, Sydney, NSW
05.2024 - Current
- Communicate regularly with families and parents regarding daily events, and any concerns that may arise.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Built and strengthened everlasting relationships with children, parents and teaching staff.
- Work with parents to adapt personalised care and activities to meet the needs of children with special requirements.
- Created a positive and nurturing environment for the children.
Host and Waitress
Casa Cafe
Palm Beach, Sydney, NSW
11.2023 - 05.2024
- Welcomed and greeted incoming guests as a host to escort them to the assigned dining area and present menus, ensuring a warm and enthusiastic welcome upon their arrival.
- Processed payments from customers using a POS system.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Trained incoming team members, ensuring that staff feel supported and confident.
- Answered telephone calls to provide dining information and take reservations.
Barista
The Boat House Bakery
Palm Beach, NSW
02.2023 - 03.2024
- Engaging with guests while managing the cash register and processing orders with accuracy.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Placed orders with suppliers for delivery of products required for daily operations.
- Managed the morning rush of guests while remaining calm, with efficient, levelheaded customer service.
- Memorised guest's orders with modifications and orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed the end-of-day cash-up operations and end-of-day reports.
Hostess
Little Lane Workshops
Warriewood, Sydney, NSW
08.2020 - 08.2022
- Host group creative workshops for both adult and children.
- Greet guests warmly and make them feel comfortable.
- Introduce the workshop, outlining expectations, schedule and safety requirements.
- Guide participants through activities or exercises.
- Created a happy and inviting space for the guests, making them feel "at home."
- Help participants who may need extra guidance
- Assist the instructor with setup, pack up of materials
- Communicated policies and procedures that ensured safe working conditions in the shop.
Pharmacist Assistant
Terry White Chemmart
Avalon, Sydney, NSW
04.2018 - 12.2021
- Greet and assist customers with inquiries about medications and health products.
- Provide information on over-the-counter (OTC) medications.
- Serving customers at a cash register.
- Stock and organize medications and pharmacy supplies.
- Monitor inventory levels and report shortages.
- Built and maintained productive relationships with employees and customers.
Education
High School Certificate -
Mater Maria Catholic Collage
Warriewood, NSW01-2021
Certificate II in Hospitality (SIT20416) (Kitchen Operations) -
CATHOLIC SCHOOLS OFFICE DIOCESE OF BROKEN BAY
Sydney, NSW01-2021
Provide Responsible Service Of Alcohol (SITHFAB002) -
RSA
Sydney, NSW01-2021
Working With Children Check, Service NSW (WWC2371456E) -
WWCC
Sydney, NSW01-2021
Prepare And Serve Espresso Coffee (SITHFAB005) -
Barista Course
Sydney, NSW01-2021
Certificate I in Hospitality (Food And Beverage) -
CATHOLIC SCHOOLS OFFICE DIOCESE OF BROKEN BAY
Sydney, NSW01-2020
Provide First Aid (HLTAID003) -
First Aid Course
Surf Life Saving Certificate -
SLSC
Avalon Beach, NSWDuke of Edinburgh bronze award -
Duke of Edinburgh
Sydney, NSWSkills
- Friendly, welcoming, and approachable
- Works well in fast-paced environments
- Strong organizational skills
- Handles customer concerns or complaints calmly
- Punctual and reliable
- Exceptional communication skills and customer service
- Enthusiastic learner with a dedication to skill enhancement
- Hardworking and energetic
- Enjoys working in a team
References
- Cooper Jonson, Assistant General Manager, Barrenjoey House: +61 421 825 004 / cooper@theboathousegroup.com.au
- Thai Neave, Owner, Pure Play: +61 432 410 051 / pureplayavalon@gmail.com
Timeline
Nanny Share
Pure Play
05.2024 - Current
Host and Waitress
Casa Cafe
11.2023 - 05.2024
Barista
The Boat House Bakery
02.2023 - 03.2024
Waitress
Barrenjoey House
01.2021 - Current
Hostess
Little Lane Workshops
08.2020 - 08.2022
Pharmacist Assistant
Terry White Chemmart
04.2018 - 12.2021
High School Certificate -
Mater Maria Catholic Collage
Certificate II in Hospitality (SIT20416) (Kitchen Operations) -
CATHOLIC SCHOOLS OFFICE DIOCESE OF BROKEN BAY
Provide Responsible Service Of Alcohol (SITHFAB002) -
RSA
Working With Children Check, Service NSW (WWC2371456E) -
WWCC
Prepare And Serve Espresso Coffee (SITHFAB005) -
Barista Course
Certificate I in Hospitality (Food And Beverage) -
CATHOLIC SCHOOLS OFFICE DIOCESE OF BROKEN BAY
Provide First Aid (HLTAID003) -
First Aid Course
Surf Life Saving Certificate -
SLSC
Duke of Edinburgh bronze award -
Duke of Edinburgh
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