Samuel Marks-Wynne
Brisbane
Summary
Dynamic leader and adept customer service professional with proven expertise in fostering leadership among Australian Army Cadets and driving customer satisfaction at Rebel Sport. Excelled in POS system operation and demonstrated exceptional customer focus, significantly enhancing team performance and customer loyalty. Skilled in navigating high-stress situations, showcasing a blend of strategic leadership and empathetic customer service.
Overview
4
4
years of professional experience
Work History
13 Battalion HQ Cadet Adjutant
Australian Army Cadets
07.2021 - Current
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.
- Assisted in the planning and execution of successful field training exercises for enhanced practical experience.
Customer Service Team Member
Rebel Sport
10.2024 - Current
- Worked effectively in fast-paced environments.
- Consistently ranked among top-performing Customer Sales within the organisation due to exceptional results delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Team Member
Collins Food Limited
02.2022 - 05.2024
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
Queensland Certificate of Education - High School
Fortitude Valley State Secondary College
Brisbane, QLD11-2025
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Basic administration
- Uniform maintenance
Timeline
Customer Service Team Member
Rebel Sport
10.2024 - Current
Customer Service Team Member
Collins Food Limited
02.2022 - 05.2024
13 Battalion HQ Cadet Adjutant
Australian Army Cadets
07.2021 - Current
Queensland Certificate of Education - High School
Fortitude Valley State Secondary College
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