Kayla Jones

- Made and received phone calls, scheduled and conducted interviews, and developed close working relationships with community and council members.

- Quickly learnt new digital systems and programs, and assisted with managing social media channels.

- Inquired about community issues, events, and police and crime incidents and wrote sensitive and unbiased reports published in the local newspaper.

- Completed complex work to meet daily deadlines.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Worked closely with a team in a fast-paced environment to meet time goals and ensure customer satisfaction.
• Used POS system to handle cash and electronic transactions.
• Managed escalated customer concerns with professionalism, empathy, and tactful negotiation skills, resulting in satisfactory resolutions for all parties involved.
• Worked proactively to ensure the store met cleanliness standards.