Samuel Mills
Whyalla,SA
Summary
With over 5 years of experience working with and managing people. I have found a strong passion for leading. Between English teaching and personal support work, I have found my true calling in working with people and helping them achieve their goals Fun, friendly outgoing and always striving to improve, I will be an enthusiastic and passionate addition to the team.
Overview
7
7
years of professional experience
Work History
Client Coach
Orana Australia Ltd
Whyalla, Port Augusta, SA
03.2022 - Current
- One-on-one mentoring
- Worked with each individual client to build personal goals, and assist them in achieving them.
- Conducted risk assessments for clients and their living situations
- Coached clients of all ages, exercising situational leadership accordingly
- Planned and supervised excursions
- Resolved customer complaints in a professional and timely manner
- Developed and maintained positive relationships with customers to build rapport and trust
- Implemented strategies to increase clients' service satisfaction
- Maintained a professional demeanor by staying calm and friendly when addressing unhappy or angry clients
- rstanley@orana.asn.au +61 400 418 858
English Teacher
Cambly
02.2021 - Current
- Lesson preparation
- Teaching small to medium classrooms - indoor
- One-on-one online tutoring sessions
- Taught over 1000 students from over 30 different countries.
Preply
11.2021 - Current
- Lesson preparation
- Full lesson customization
- One-on-one online tutoring sessions
- Specialized in IELTS tutoring.
Client Coach
Orana ltd
Whyalla, SA
06.2020 - 12.2020
- One-on-one mentoring
- Worked with each individual client to build personal goals, and assist them in achieving them.
- Coached clients of all ages, exercising situational leadership accordingly
- Planned and supervised excursions
- Resolved customer complaints in a professional and timely manner
- Developed and maintained positive relationships with customers to build rapport and trust
- Implemented strategies to increase clients' service satisfaction
- Maintained a professional demeanor by staying calm and friendly when addressing unhappy or angry clients
- rstanley@orana.asn.au +61 400 418 858
Floor Supervisor
Punchbowl Packco
01.2019 - 09.2019
- Worked with and coordinated a large team of multicultural & multilingual employees
- Trained staff and hosted meetings
- Managed conflict
- One-on-one mentoring
- Managed rosters
- Contact: Chris Lowe: Manager – chris.lowe@punchbowl.co.nz
Supervisor/manager
Sundrop Farms
07.2016 - 04.2018
- Conflict management
- In charge of training and supervising all staff
- Conducted & followed through with performance reviews
- Managed work rosters
- Contact: Andy Kelly: Manager – andrew.kelly2506@gmail.com
Education
No Degree - Education
TEFL
Samara, Costa Rica01.2021
Diploma - Project Management
MCI Institute
2016
Cert II Driver Operations - undefined
TAFE SA
2013
Cert III Horticulture - undefined
TAFE SA
2011
Cert II Horticulture - undefined
TAFE SA
2008
High School
WhyallaSkills
- Clear communication skills
- Great with people/warm personality
- Performs great under pressure
- First aid experience
- Trained in conflict management
- Takes pride in work
- Driven and motivated
- Client goal setting
- Client Service
- Client relationship building
- Mentoring and coaching
Affiliations
ONE-ON-ONE MENTORING
Languages
English
Native or Bilingual
Spanish
Limited Working
Czech
Elementary
Timeline
Client Coach
Orana Australia Ltd
03.2022 - Current
Preply
11.2021 - Current
English Teacher
Cambly
02.2021 - Current
Client Coach
Orana ltd
06.2020 - 12.2020
Floor Supervisor
Punchbowl Packco
01.2019 - 09.2019
Supervisor/manager
Sundrop Farms
07.2016 - 04.2018
No Degree - Education
TEFL
Diploma - Project Management
MCI Institute
Cert II Driver Operations - undefined
TAFE SA
Cert III Horticulture - undefined
TAFE SA
Cert II Horticulture - undefined
TAFE SA
High School