Samuel Nguyen
Systems Support Engineer
Sydney,NSW
Summary
Dedicated and highly motivated Systems Engineer, actively seeking an opportunity to transition into a fulfilling career path as a C# Full Stack Developer.Passionately dedicated to coding and have a strong foundation in C# and its development tools. Eager to kickstart a rewarding career in software development and contribute to innovative projects. Possessing a quick learning curve, strong problem-solving skills, and a commitment to continuous improvement. Adept at collaborating with teams and delivering high-quality solutions. Ready to leverage technical skills as a Systems Engineer and enthusiasm to make an immediate impact as a Junior c# Full Stack Developer.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Systems Support Engineer
LEAP Legal Software
Sydney, NSW
11.2021 - Current
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Maintained computer systems, installed and upgraded new systems.
- Worked with various departments on integrating new processes for software and manual usage.
- Performed troubleshooting and maintenance of existing network systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
PROFESSIONAL SERVICE IT OPERATOR
TES-AMM
Sydney, NSW
01.2020 - 11.2021
- Generated reports covering details about data, system operation, and error monitoring.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Recommended system improvements, accounting for budgetary concerns and performance requirements.
- Traveled to client locations to manage multi-site networks.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Mathematics And Computing - Data Analytics
University of Technology Sydney
Sydney 01.2017 - 12.2019
Skills
Object Oriented Programming Principles (SOLID)
Timeline
Systems Support Engineer
LEAP Legal Software
11.2021 - Current
PROFESSIONAL SERVICE IT OPERATOR
TES-AMM
01.2020 - 11.2021
Bachelor of Mathematics And Computing - Data Analytics
University of Technology Sydney
01.2017 - 12.2019
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