Samuel Nguyen
Systems Support Engineer
Sydney,NSW
Summary
Dedicated and highly motivated Systems Engineer, actively seeking an opportunity to transition into a fulfilling career path as a C# Full Stack Developer.Passionately dedicated to coding and have a strong foundation in C# and its development tools. Eager to kickstart a rewarding career in software development and contribute to innovative projects. Possessing a quick learning curve, strong problem-solving skills, and a commitment to continuous improvement. Adept at collaborating with teams and delivering high-quality solutions. Ready to leverage technical skills as a Systems Engineer and enthusiasm to make an immediate impact as a Junior c# Full Stack Developer.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Systems Support Engineer
LEAP Legal Software
Sydney, NSW
11.2021 - Current
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Maintained computer systems, installed and upgraded new systems.
- Worked with various departments on integrating new processes for software and manual usage.
- Performed troubleshooting and maintenance of existing network systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
PROFESSIONAL SERVICE IT OPERATOR
TES-AMM
Sydney, NSW
01.2020 - 11.2021
- Generated reports covering details about data, system operation, and error monitoring.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Recommended system improvements, accounting for budgetary concerns and performance requirements.
- Traveled to client locations to manage multi-site networks.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Mathematics And Computing - Data Analytics
University of Technology Sydney
Sydney 01.2017 - 12.2019
Skills
Object Oriented Programming Principles (SOLID)
WPF and Windows Form Desktop Applications
Swagger: API Documentation
Postman API Testing Tool
SQL with MSSQL and MySQL
NoSQL with PostSQL
Blazor WebAssembly and Server
REST API
HTML/CSS with Bootstrap
Dependency Injection
ASPNET MVC Design Pattern
Authentication and Authorisation with ASPNET Core Identity
Data Structure and Algorithms
Version Control with Git
Unit Testing with XUnit and Moq
Object-relation mapper with Entity Framework Core
Timeline
Systems Support Engineer
LEAP Legal Software
11.2021 - Current
PROFESSIONAL SERVICE IT OPERATOR
TES-AMM
01.2020 - 11.2021
Bachelor of Mathematics And Computing - Data Analytics
University of Technology Sydney
01.2017 - 12.2019