Samuel Sleiman
Donnybrook
Summary
With a total of 17 years of experience in the financial industry, I have accumulated a wealth of knowledge during my years of compliance, auditing and collections management roles that has strengthened my expertise of the financial industry's obligations under relevant laws and regulations, enabling me to excel in the positions I have held.
My commitment is ensuring my organisation's goals, standards, practices and regulations are compliant and achieved.
Overview
17
17
years of professional experience
Work History
External Dispute Resolution Specialist
Latitude Financial Services
01.2023 - Current
- Resolved disputes by expertly analyzing cases and implementing effective negotiation strategies.
- Maintained detailed case records, enabling efficient tracking of progress and comprehensive reporting to stakeholders.
- Conducted thorough research on relevant laws and regulations outlined in RG126, RG209, RG271 and the NCCPA for effective and compliant insurance and credit related complaints handling.
- Managed high caseloads, ensuring timely resolution of conflicts and promoting client satisfaction.
- Achieved successful dispute resolutions through active listening and empathetic communication skills.
Audit and Compliance Manager
Commit Co Pty Ltd
04.2021 - 12.2022
- Managing the Compliance Team who handle complaints, Hardship applications and Fraud Investigations.
- Managing the Audit and quality assurance team
- Draft, review, update and oversee staff training for compliance related policies and company procedures, i.e Complaint handling process (RG 165), Responsible lending (RG 209), Hardship handling process and Fraud prevention processes
- Managing the business's obligations with regulators (ASIC), government authorities (Austrac, OAIC) and other industry bodies
- Prepared compliance and audit reports and supporting documentation for audit findings.
Compliance and Complaints Specialist
Money3 Corporation Limited
01.2018 - 05.2021
- Bundoora Complaints handling of Internal and External Dispute Resolution (AFCA)
- Manage Hardship applications and Fraud Investigations
- Create and communicate compliance reports to business
- Maintaining AML & CTF compliance
- Completed Project: Implementation of online cloud-based learning program (ELMO) into business and creation of online training courses for employees.
Light Cavalry Scout, Australian Defence Force ARMY Reserves
01.2015 - 08.2019
- Melbourne Maintaining high level of physical fitness and operational readiness.
Collections Team Leader
Money3 Corporation Limited
01.2017 - 03.2018
- Bundoora Manage Collections team workload and performance to meet business KPI's
- Meeting financial collections targets for business
- Manage SMS and Email collections campaigns
- Reducing loan write off and high loan deliquencies with effective collections practices.
Collections Officer
Money3 Corporation Limited
01.2014 - 12.2015
- Bundoora Collections and recovery action on late stage debt portfolio.
Hardship Officer
General Electric - GE Money
03.2009 - 12.2013
- Assess customer hardship application and financial positions
- Provide loan contract variations under the hardship provisions
- Provide good customer service, empathy and understanding for customers undergoing hardship circumstances.
Collections Officer
General Electric - GE Money
12.2007 - 03.2009
- Richmond Collections action on late stage debt portfolio.
Education
Diploma of Financial Planning RG146 - Financial Planning
Monarch Institute
Online06.2020
Advanced Diploma of Computer Systems - Computer Engineering
NMIT
Heidelberg, VIC12.2007
Skills
- Microsoft Office
- Conflict Resolution
- Ability to Work Under Pressure
- Complex Problem Solving
- Communication Skills
- Leadership and Teamwork
Timeline
External Dispute Resolution Specialist
Latitude Financial Services
01.2023 - Current
Audit and Compliance Manager
Commit Co Pty Ltd
04.2021 - 12.2022
Compliance and Complaints Specialist
Money3 Corporation Limited
01.2018 - 05.2021
Collections Team Leader
Money3 Corporation Limited
01.2017 - 03.2018
Light Cavalry Scout, Australian Defence Force ARMY Reserves
01.2015 - 08.2019
Collections Officer
Money3 Corporation Limited
01.2014 - 12.2015
Hardship Officer
General Electric - GE Money
03.2009 - 12.2013
Collections Officer
General Electric - GE Money
12.2007 - 03.2009
Diploma of Financial Planning RG146 - Financial Planning
Monarch Institute
Advanced Diploma of Computer Systems - Computer Engineering
NMIT
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