SAMUEL VINCENT

Retail Sales and Store Operations

• Delivered exceptional customer service in a team-based retail environment, specialising in grocery and liquor sales.
• Adaptable to working across multiple store locations, ensuring consistent service standards.
• Oversaw key aspects of store management, including inventory control, stocktake, and large stock order processing.
• Maintained streamlined communication among team members to achieve operational efficiency and customer satisfaction.
• Managed in-store and online customer support, resolving inquiries promptly and professionally.
• Ensured accurate product location assistance and provided suitable alternatives to meet customer needs.
• Upheld store presentation standards by maintaining cleanliness, restocking shelves, and creating a welcoming environment.

Retail Assistant | Store Operations

• Supported daily store operations, including inventory management, click & collect order processing, and customer service.
• Maintained efficiency and accuracy in a fast-paced environment while meeting tight deadlines.
• Responded to customer inquiries, offering informed advice on product selection and alternatives.
• Handled diverse customer orders with a personalised approach to ensure a positive shopping experience.
• Received, reviewed, and organized stock deliveries to maintain optimal inventory levels.
• Consistently performed under pressure, resolving challenges effectively and maintaining service standards.
• Developed strong product knowledge quickly to provide fast, friendly, and accurate customer assistance.
• Ensured timely restocking and maintained store presentation to meet customer expectations.
• Ability to resolve various customer queries and questions