Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Wilkie

Canberra,ACT

Summary

I am a hard-working person that values the importance of teamwork and relationships between fellow workmates and the customers. Taking initiative and working with a smile is one of if not the most important things about working in hospitality. With Over 4 years of experience working and managing at Chapman takeaway where the skills that overlap well with other similar workplaces. Skills of leadership though time at Marist College, while being current sports captain at the school.

Dynamic hospitality professional with proven expertise in team leadership and complex problem-solving. Excelled in staff management and food safety at Fenway Bar and Chapman Takeaway, enhancing customer satisfaction and reducing complaints. Skilled in fostering high-quality service and collaborative work environments, demonstrating exceptional verbal communication and time management abilities.

Overview

5
5
years of professional experience

Work History

Hospitality Worker

Fenway Bar
08.2024 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organized work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.

Takeaway Management Role

Samson Dass
02.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Marist Collage Canberra
Canberra, ACT
12-2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Food safety knowledge
  • Food Preparation

Timeline

Hospitality Worker

Fenway Bar
08.2024 - Current

Takeaway Management Role

Samson Dass
02.2020 - Current

High School Diploma -

Marist Collage Canberra

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Samuel Wilkie