Sana Serhan
Albany Creek,QLD
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Retail Sales Assistant
Pera Luggage
07.2022 - 05.2025
- Maintained product displays, ensuring visual merchandising standards were met.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed transactions efficiently using point-of-sale systems to improve checkout speed.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Provided product information and answered customer inquiries to facilitate informed purchasing decisions.
- Collaborated with team members to achieve daily sales targets and maintain inventory accuracy.
- Trained new staff on operational procedures, fostering a supportive team environment.
Sales Representative & Tour Guide
Fidan Centre, Turkey
01.2009 - 01.2012
- Selling luxury leather goods
- Provided guided tours and customer support
- Assisted with food preparation and group coordination
Admin & Receptionist
The Parks Community Network
01.2001 - 12.2002
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Greeted and assisted customers, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Processed incoming correspondence and directed inquiries to appropriate staff members.
- Utilized office software to create reports, presentations, and other business documents.
- Trained new staff on office procedures and software applications for improved onboarding experience.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Receptionist
Fairfield District Medical Centre
01.2000 - 01.2001
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Streamlined administrative processes to improve patient flow and reduce wait times.
Receptionist
Z Dental Laboratory, Smithfield
01.1994 - 01.1997
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Streamlined administrative processes to improve patient flow and reduce wait times.
Education
Certificate III - Business Office Administration
TAFE NSW
NSW01-2002
Certificate - Child Studies
Meadowbank TAFE
Sydney, NSW01.1996
Course - Literacy, Numeracy & English Language Courses
TAFE & AMES
NSW1995
Skills
- Customer Service
- Reception and Office Administration
- Retail Express Point-of-Sale & Inventory System
- MYOB & Business Software knowledge
- Phone & Email Communication
- Cash Handling & POS Operation
- Time Management & Multitasking
- Retail Sales and Product Knowledge
- Teamwork
Languages
Arabic
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Timeline
Retail Sales Assistant
Pera Luggage
07.2022 - 05.2025
Sales Representative & Tour Guide
Fidan Centre, Turkey
01.2009 - 01.2012
Admin & Receptionist
The Parks Community Network
01.2001 - 12.2002
Receptionist
Fairfield District Medical Centre
01.2000 - 01.2001
Receptionist
Z Dental Laboratory, Smithfield
01.1994 - 01.1997
Certificate III - Business Office Administration
TAFE NSW
Certificate - Child Studies
Meadowbank TAFE
Course - Literacy, Numeracy & English Language Courses
TAFE & AMES
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