Dynamic Administration Coordinator with a proven track record within healthcare, excelling in project management and document control. Adept at generating reports and facilitating meetings, I ensure efficient operations and exceptional stakeholder engagement. My attention to detail and time management skills drive successful outcomes in high-pressure environments.
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Administration Coordinator
Alphington Private Hospital - Part of Healthecare
03.2023 - 04.2024
Administration lead in the new hospital project of Mental Health
Actively involved in the project mapping with support from Healthecare head office and hospital senior leadership team
Crafting of hospital policies and procedures
Establishing capital requirements including furniture, IT equipment, decorations
Recruitment process of administration staffing profiles for inpatient and day programs
Administration Coordinator
Epworth Clinic
07.2019 - 03.2023
Liaising with internal & external stakeholder including Patients, Doctors, Medical Receptionists, Administration Team, Allied Health Therapists and Divisional Executive team
Answer patient, visitors and staff enquires and managing a high volume of outbound and inbound calls/emails
Management of outpatient referral and initial appointment booking
Accurate and efficient data entry of multiple documentation sources
Assist allied health outpatient team leader with in-take process and maintain accurate outpatient referral records
Confirm Health fund eligibility and funding arrangements prior to each patient’s admission
Ensure patient’s outpatient admission and discharge processes are managed with a high degree of accuracy and efficiency
Manage weekly scheduler for meeting room to conduct outpatient day program groups
Daily preparation of billing documents to central Billing Department
Provide support to new staff with training when required
Administration Officer
Cabrini Health - Malvern
09.2015 - 07.2019
Administration support - answering & screening all incoming calls
High standard of customer service - all areas of hospital administrations including Patient Services, Day Oncology, Theatres & Cashiers
Maintaining health information records on internal systems (Web PAS)
Organizing paperwork for upcoming admissions
Liaising with internal and external stakeholder included patient, visitors, doctors, pharmacists, nurses, staff
Provide accurate financial estimates for self insured, basic cover or overseas insurer
Billing/posting-out the MBS code to health fund
Managing and updating chemotherapy trials/Non-PBS drugs (High cost drugs)
Fund eligibility check / Work-cover & TAC approvals
Banking / daily reconciliation
Solving & Receipting of outstanding patient’s account
Support new team member with system training
Ensure administrative function runs accordance with the clinical functions/ health-fund contracts
Attending to email & letters, scanning and filing, other ad-hoc tasks as required
Pharmacy Assistant
Chemist Warehouse
04.2015 - 03.2016
Provide customers with efficient, friendly and well informed service
Handling & balancing cash register
Assist pharmacist in the dispensary with inbound & outbound of scripts
Advise and inform the use of customer’s dispensed medication
Tallman labelling and arranging stock as specified in planograms
Data entry of invoicing and processing credits
Assisted pharmacy staff with preparing medications and filling orders.
Counted and labeled prescriptions with correct item and quantity.
Replenishing stock and maintaining inventory levels
Setting up displays for catalogue promotions
Education
Diploma - Practice Management
NSW TAFE
Sydney, NSW
07-2020
Certificate - Intermediate Computer Technical And MS Application
NIIT Academy
11-2014
Skills
Report generation
Meeting facilitation
Office administration
Travel arrangements
Document control
Microsoft Excel
Data entry
Time management
Interests
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Sharing travel tips, recommendations, and insights with fellow enthusiasts
I participate in low-impact exercises to strengthen core muscles
Pilates
Mindfulness Practices
Yoga
Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Administration Coordinator
Alphington Private Hospital - Part of Healthecare
03.2023 - 04.2024
Administration Coordinator
Epworth Clinic
07.2019 - 03.2023
Administration Officer
Cabrini Health - Malvern
09.2015 - 07.2019
Pharmacy Assistant
Chemist Warehouse
04.2015 - 03.2016
Diploma - Practice Management
NSW TAFE
Certificate - Intermediate Computer Technical And MS Application
Rehab/Acute/Oncology Nurse Unit Manager at Healthecare Forster Private HospitalRehab/Acute/Oncology Nurse Unit Manager at Healthecare Forster Private Hospital
Infection Control Coordinator EEN Special Grade 2 at Healthecare Brisbane Waters Private HospitalInfection Control Coordinator EEN Special Grade 2 at Healthecare Brisbane Waters Private Hospital