Sandeep Gadadasu
Melbourne,VIC
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Magneq Software Solutions
08.2024 - 02.2025
- Monitoring network performance using tools like PRTG, SolarWinds, or Wireshark.
- Diagnosing and resolving network issues, including slow connectivity and outages.
- Escalating complex network issues to senior engineers or vendors.
- Managing endpoint security solutions like Microsoft Defender, BitLocker, and MFA.
- Assisting with security audits and vulnerability management.
- Maintained positive working relationship with fellow staff and management.
IT Support Consultant
ICore
Hyderabad, Telangana
11.2020 - 03.2022
- Deploying and managing Windows operating systems across enterprise environments.
- Packaging, testing, and deploying applications and updates through SCCM.
- Creating and maintaining SCCM task sequences for OS deployments (OSD).
- Implementing Autopilot for seamless Windows device provisioning.
- Enforcing conditional access policies for endpoint security.
- Managing and troubleshooting app protection policies (MAM) and mobile device management (MDM).
- Integrating Intune with Azure AD, Microsoft Defender, and security baselines.
- Assisting with the migration of SCCM-managed devices to Intune (co-management).
- Creating, modifying, and disabling user accounts in Active Directory Users and Computers (ADUC).
- Creating and applying Group Policy Objects (GPOs) to enforce security and system settings.
- Provided technical support to end users in resolving hardware and software related issues.
- Organized IT assets inventory records including hardware serial numbers and software license keys.
- Delivered local and remote Tier 1 and Tier 2 IT support for hardware and software to company personnel.
- Created and maintained technical documentation for IT systems and processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managing compliance settings and enforcing security baselines.
- Configuring and managing firewalls, routers, and switches.
- Setting up VLANs, subnets, and network segmentation.
- Managing DNS, DHCP, and IP address allocations.
- Escalating complex network issues to senior engineers or vendors.
Education
Master of Science - Information Technology
La Trobe University
Melbourne, VIC07-2024
Skills
- Intune Profile & MDM
- Azure Active Directory
- SCCM deployment
- Endpoint security
- Group Policies (GPO)
- VPN & Remote Access
- TCP/IP & Networking
- Windows
- SharePoint
- Microsoft Word
- Jira
- Documentation management
- Problem resolution
- Technical support
- Application deployment
- System administration
- Accuracy and attention to detail
- Customer service
- Team Worker
Certification
- Certified in Ethical Hacking and Networking - Udemy
- Industry certified experience – La trobe University
References
References available upon request.
Timeline
IT Technical Support Intern
Magneq Software Solutions
08.2024 - 02.2025
IT Support Consultant
ICore
11.2020 - 03.2022
Master of Science - Information Technology
La Trobe University
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