Sandeep Kaur
Logan Reserve,QLD
Summary
I am currently seeking a full time position at your establishment, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. To maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Reservations Supervisor/Agent
Stay Queensland/Dreamtime Resorts
03.2022 - 02.2024
- Serve as the first line of inquiry for room reservations on the phones and via emails
- Enquiries on cancellations in an attentive, courteous, and efficient manner
- Quoting available rates to maximize room revenue according to the Dreamtime Resorts
- Provide accurate information about local attractions and services.
Receptionist/Reservations Staff
Reflections Coolangatta Beach (4.5 Star-Hotel)
01.2017 - 03.2022
- Welcome and greet guests, answer direct incoming calls, inform guests of hotel rates and services, make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Verify guest's payment method, verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Close guest accounts and check guests out
- Inform housekeeping when rooms have been vacated and are ready for cleaning and enforce rules and policies of the hotel.
Education
Supreme Education And Training PTY LTD
Certificate IV in Business -
AUSTRALIAN COLLEGE OF TECHNOLOGY AND BUSINESS
Diploma of Business Management -
AUSTRALIAN COLLEGE OF TECHNOLOGY AND BUSINESS
Brisbane, QLDAdvance diploma of leadership and management -
AUSTRALIAN COLLEGE OF TECHNOLOGY AND BUSINESS
Certificate IV in Information Technology Networking -
AUSTRALIAN COLLEGE OF INFORMATION TECHNOLOGY
Diploma of Network Engineering and telecommunication -
AUSTRALIAN COLLEGE OF INFORMATION TECHNOLOGY
Advanced Diploma of Telecommunications Network Engineering -
AUSTRALIAN COLLEGE OF INFORMATION TECHNOLOGY
Skills
- Excellent communication skills
- Documentation abilities
- Common sense approach
- Trustworthy
- Professional appearance and attitude
- Team player
- Excellent organization skills
- Ability to work autonomously
- Strong customer service skills
- Leadership skills
- Service Accessibility Improvements
- Skill Development
references
Bryan Fitzpatrick
0418153676
Ceo/ Manager of Dreamtime Resorts and Stay Queensland
Timeline
Reservations Supervisor/Agent
Stay Queensland/Dreamtime Resorts
03.2022 - 02.2024
Receptionist/Reservations Staff
Reflections Coolangatta Beach (4.5 Star-Hotel)
01.2017 - 03.2022
Supreme Education And Training PTY LTD
Certificate IV in Business -
AUSTRALIAN COLLEGE OF TECHNOLOGY AND BUSINESS
Diploma of Business Management -
AUSTRALIAN COLLEGE OF TECHNOLOGY AND BUSINESS
Advance diploma of leadership and management -
AUSTRALIAN COLLEGE OF TECHNOLOGY AND BUSINESS
Certificate IV in Information Technology Networking -
AUSTRALIAN COLLEGE OF INFORMATION TECHNOLOGY
Diploma of Network Engineering and telecommunication -
AUSTRALIAN COLLEGE OF INFORMATION TECHNOLOGY
Advanced Diploma of Telecommunications Network Engineering -
AUSTRALIAN COLLEGE OF INFORMATION TECHNOLOGY
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