Sandhya Subedi
18/602 Punchbowl Rd, Lakemba,New South Wales
Summary
Accomplished leader with a proven track record at Woolworths Supermarket, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, significantly improving online sales conversion rates by 30%. Skilled in multitasking and fostering team collaboration, adept at driving efficiency and exceeding service goals.
Overview
13
13
years of professional experience
Work History
Fresh Combine (Deli, Fresh Con, Bakery) Manager
Woolworths Supermarket
07.2023 - Current
- Hired, trained and supervised a team of fresh service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Customer Service Manager
Woolworths Supermarket
11.2018 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service / Online Sales Manager
Woolworths Supermarket
01.2016 - 11.2018
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Improved online sales conversion rates by 30% while fostering amazing customer experiences.
Customer Service Team Leader
Woolworths Supermarket
03.2015 - 01.2016
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
ASM Subway
Subway Restaurants
02.2014 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Supervisor
KFC
01.2011 - 01.2014
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Education
BBA - Accounting
University of Ballarat
Sydney, NSWSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Time Management
- Conflict Resolution
- Goal-Oriented
- Team Collaboration and Leadership
References
Available upon Request
Timeline
Fresh Combine (Deli, Fresh Con, Bakery) Manager
Woolworths Supermarket
07.2023 - Current
Customer Service Manager
Woolworths Supermarket
11.2018 - 07.2023
Customer Service / Online Sales Manager
Woolworths Supermarket
01.2016 - 11.2018
Customer Service Team Leader
Woolworths Supermarket
03.2015 - 01.2016
ASM Subway
Subway Restaurants
02.2014 - 03.2015
Service Supervisor
KFC
01.2011 - 01.2014
BBA - Accounting
University of Ballarat
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