Sandi Charles
Vasse,WA
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Planning Administrative Officer
City of Busselton
Busselton, WA
09.2023 - Current
- Managing new Planning Applications for City of Busselton.
- Entry, acceptance , invoicing of all new applications.
- Issuing approvals, Property Information Certificates, Advertising of complex DPLH, DAP (State Government) applications.
- Contribute to successful projects by providing essential administrative support and resource management.
- First point of contact for planning enquires for City of Busselton.
- Assisting Statutory and Strategic Planners.
- Exceptional relations with other internal departments within the City of Busselton and various External agencies.
- Knowledge and ongoing training of Local Scheme and R-Codes, Planning Polices.
Scheduling Team Leader
Carealot Home Care Services
Busselton, WA
03.2020 - 09.2023
- Scheduling of services for aged home care. Managed services provided and Scheduling teams for the state, including Perth , South West and Great Southern.
- Knowledge of Aged Care in Australia, including ACAT assessments and budgets, common illnesses and need of requirements in relation to such.
- Exceptional relations with clients and clients families.
- Close working relationships with all departments of Carealot and external agencies to achieve the overall best result.
- Excellent communication with Support Workers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment. Including an open line of communication and weekly meetings debriefs with all scheduling staff.
- Oversaw all rosters for the company.
- Very fast paced changes to schedules , Prioritised effectively, taking client and support worker needs in to consideration on each instance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment to build team of top performers.
- Continual training.
Patient Services Officer
Genesis Cancer Care Radiation Oncology
Bunbury, WA
07.2014 - 10.2017
- Welcomed approximately 50 patients per day with warmth and kindness, ensuring smooth booking and checking in processes.
- All administrative duties.
- Manual Handling and First Aid Training
- Genesis based Oncology Training.
- Managed weekly Multi Disciplinary Meetings between local South West Oncologist's , attended meeting and reported outcomes to specialists.
- Patient Care
Education
Local Government Planning Training (WALGA) Ongoing
City of Busselton
Busselton, WA01-2023
Genesis Cancer Care Training
Genesis Cancer Care
Bunbury, WA01-2014
Busselton Tafe
Busselton, WA01-2000
High School Diploma -
Safety Bay Senior High School
Perth, WA01-1992
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Case Management
- Advocacy and Support
- Multidisciplinary Collaboration
- Resource Coordination
- Customer Service
- Confidentiality
- Fast learner of new systems
- Team Player
Timeline
Planning Administrative Officer
City of Busselton
09.2023 - Current
Scheduling Team Leader
Carealot Home Care Services
03.2020 - 09.2023
Patient Services Officer
Genesis Cancer Care Radiation Oncology
07.2014 - 10.2017
Local Government Planning Training (WALGA) Ongoing
City of Busselton
Genesis Cancer Care Training
Genesis Cancer Care
Busselton Tafe
High School Diploma -
Safety Bay Senior High School