Sandra Festa
Arncliffe
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Bayside Council
01.2025 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Ensured data accuracy through meticulous documentation of customer interactions within company systems.
- Adhered to company policies and procedures while managing multiple tasks simultaneously in a fast-paced environment.
- Handled challenging client scenarios resourcefully by leveraging available tools and resources appropriately.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling.
- Processed new memberships accurately, leading to an increase in revenue and member retention.
- Monitored check-ins to identify delinquent accounts and collect payments.
Casual Team Member
Decathlon
06.2024 - Current
- Provided exceptional customer service at the till, ensuring smooth transactions and handling cash and card payments accurately
- Assisted customers with product inquiries, returns, and exchanges, contributing to a positive shopping experience
- Collaborated with team members to maintain a clean and organised store environment and replenish stock as needed
- Managed customer feedback effectively, resolving complaints with a focus on customer satisfaction
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Seasonal
Kurbulis Catering
05.2024 - Current
- Engaged with customers at the till, processed transactions, and provided information about menu options
- Supported catering events by setting up, serving, and managing customer interactions with professionalism
- Assisted in inventory management by tracking stock levels and reporting shortages
- Ensured a welcoming atmosphere for customers, helping to build strong customer relationships and repeat business
Casual Team Member
Oporto
03.2022 - 12.2023
- Operated the cash register, processed orders, and handled payments with precision, delivering fast and friendly service
- Worked efficiently during peak hours to manage queues and maintain high standards of service
- Communicated effectively with kitchen staff to ensure order accuracy and timely delivery to customers
- Contributed to daily store operations, including stock checks, food preparation, cleaning, and organising the workspace
Administration Work Experience
William Angliss Institute
08.2023 - 08.2023
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
Administration Work Experience
Playfair Legal
06.2023 - 06.2023
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
Education
Bachelor of Education - Primary Education
University of Notre Dame Australia
Sydney, NSW05-2029
High School Certificate -
Bethany College
09-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Call center operations
- Scheduling
- Team development
- Documentation
- Administrative support
Certification
Business Services Administration Certification, Bethany College
Timeline
Customer Service Officer
Bayside Council
01.2025 - Current
Casual Team Member
Decathlon
06.2024 - Current
Seasonal
Kurbulis Catering
05.2024 - Current
Administration Work Experience
William Angliss Institute
08.2023 - 08.2023
Administration Work Experience
Playfair Legal
06.2023 - 06.2023
Casual Team Member
Oporto
03.2022 - 12.2023
Bachelor of Education - Primary Education
University of Notre Dame Australia
High School Certificate -
Bethany College
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