Sandra Johnstone
Berwick,VIC
Overview
2024
2024
years of professional experience
Work History
Customer service
Woolworth's
Berwick, Vic
11.2015 - 11.2023
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided excellent customer service with a friendly attitude.
- Provided exceptional customer service throughout the shopping experience.
- Provided personalized customer service to ensure satisfaction.
- Delivered customer service support in-store to assist client needs. for incoming inquiries and complaints.
- Engaged with customers at the entrance to enhance their shopping experience. and provided customer service support.
- Provided customer service to clients visiting the storeroom.
Owner/Operator
Rowville Motel
Rowville, Vic
2011 - 2016
- Supervised staff and ensured high-quality customer service.
- Coordinated events and managed catering services for special occasions.
- Trained new employees on hotel policies and service standards.
Owner/Operator
Leongatha Hotel
leongatha , Vic
2000 - 2010
- Managed daily operations of hotel and restaurant services.
- Coordinated events and managed catering services for special occasions.
- Managed daily operations of motel, ensuring smooth guest experiences.
- Oversaw staff schedules, optimizing coverage for peak times.
- Handled guest inquiries and resolved issues promptly and professionally.
Store Support
Coles
Melbourne, Vic
1988 - 1999
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed day-to-day duties with precision and efficiency, ensuring smooth operations.
- Partnered with diverse coworkers to meet goals and resolve product and service issues.
- Coordinated with cross-functional teams on projects, contributing to successful outcomes.
POS Coordinator
Coles
Sandringham, Vic
1985 - 1988
- Updated product prices weekly based on market analysis.
- Provided training and support for new staff members in regards to merchandising operations.
- Scanned shelves and product cases for expired stock to discard outdated items.
Education
Westall High Scholl
WestallSkills
- Customer service
- Customer engagement
- Retail operations
- Staff training
Timeline
Customer service
Woolworth's
11.2015 - 11.2023
Owner/Operator
Rowville Motel
2011 - 2016
Owner/Operator
Leongatha Hotel
2000 - 2010
Store Support
Coles
1988 - 1999
POS Coordinator
Coles
1985 - 1988
Westall High Scholl