Sandra Kendrick
Carrum Downs,VIC
Summary
Dynamic customer service professional with extensive experience at Hungry Jacks, excelling in cash handling and customer satisfaction. Proven ability to resolve complaints with empathy, enhancing loyalty and engagement. Recognized for training new employees and streamlining operations, consistently exceeding service goals while maintaining a clean and organized environment.
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
Splash of Colours
Wangaratta, VIC
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Enhanced store security by identifying and reporting suspicious activities.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Enhanced customer experience by providing prompt and accurate transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Customer Service Cashier
Hungry Jacks
Melbourne, VIC
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Enhanced customer experience by providing prompt and accurate transactions.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced store security by identifying and reporting suspicious activities.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Labrour
Southern Star Windows and Doors
Geelong, VIC
09.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Labrour
Vertrex
Wangaratta, VIC
09.2021 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Cashier
Reject Shop
Benalla, VIC
07.2005 - 08.2006
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced store security by identifying and reporting suspicious activities.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Education
Box Forest Secondary College
Glenroy, VICSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Product recommendations
- Attention to detail
- Time management
- Multitasking and organization
- Conflict resolution
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Order taking
- Cash register systems
- Cash register operations
- Employee training
- Retail operations
- Drawer balancing
Timeline
Labrour
Southern Star Windows and Doors
09.2024 - 01.2025
Labrour
Vertrex
09.2021 - 09.2024
Customer Service Cashier
Reject Shop
07.2005 - 08.2006
Customer Service Cashier
Splash of Colours
Customer Service Cashier
Hungry Jacks
Box Forest Secondary College