Sange Omu Lama
Campsie
Summary
Dedicated and motivated individual with a strong belief in continuous learning. Thrives on acquiring new skills quickly and effectively managing multiple tasks. Recognized for energetic and motivational personality, as well as leadership abilities. Committed to delivering excellent customer service. Passionate about helping others and possessing knowledge in organizing activities and coordinating schedules. Well-developed communication and time management skills. Goal is to create a positive and enriching environment for clients.
Overview
2
2
years of professional experience
Work History
Customer service
Aroma of Himalayas
05.2024 - Current
- Proficient in customer service from working in my father’s shop since childhood
- Familiar with shop operations and tasks
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Trained newly hired employees on routine tasks and customer service.
- Followed up with customers about customer service.
- Built positive relationships with customers by providing exceptional customer service.
- Collaborated with team members to improve overall customer service experience.
Cleaner
ISS Facility Services
05.2024 - Current
- Knowledge and experience in cleaning and sanitizing
- The ability to work on your own
- Physical fitness and endurance
- The ability to organise your time and workload
- Knowledge of Various Cleaning Chemicals and supplies
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Volunteer
Volunteer Society Nepal
06.2022 - 04.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Facilitated group sessions and learning discussions to further objectives.
- Encouraged clients to take part in activities tailored to individual needs.
- Developed and implemented activities to improve clients' quality of life.
- Provided emotional support and companionship to clients.
Education
Bachelor of Information Technology -
Victoria University
01.2024
High School graduate -
Hetauda School of Management
Hetauda, Nepal01.2023
Skills
- Good communication
- Team Player
- Problem Solving
- Time management
- Multitasking
- Flexible and adaptable
- Active listening
Timeline
Customer service
Aroma of Himalayas
05.2024 - Current
Cleaner
ISS Facility Services
05.2024 - Current
Volunteer
Volunteer Society Nepal
06.2022 - 04.2024
Bachelor of Information Technology -
Victoria University
High School graduate -
Hetauda School of Management
References
Available upon request
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