Sanika Santhosh
Riverton,WA
Summary
Hardworking employee with strong interpersonal and communication skills and a passion for delivering excellent customer service. Proven ability to learn quickly and thrive in fast-paced environments. Experienced team leader accomplished in taking on added responsibilities to achieve team goals and ensure positive customer experiences.
Overview
4
4
years of professional experience
Work History
CAFE ALL ROUNDER
Desserted Cafe and Lounge
High Wycombe
08.2024 - 10.2024
- Greeted customers and provided them with assistance.
- Handled payments via POS terminals and cash register
- Checked on customers during their meal to ensure satisfaction.
- Adhered to health and safety regulations when preparing meals for customers.
- Assisted in the preparation of beverages, such as coffees, teas, and smoothies.
- Cleared dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Overlooked and participated in the preparation of delivery orders for platforms like UberEats and DoorDash.
- Provided onboarding support to new team members.
TEAM LEADER
Boost Juice
Perth Airport T4
06.2024 - 08.2024
- Handled customer orders and assisted with payment transactions, ensuring a positive customer experience.
- Strived to maintain a spotless environment at all times, both during open hours and upon closing.
- Worked cooperatively with coworkers to divide tasks equitably by rotating between duties.
- Managed bin and stock runs, ensuring proper disposal of trash in their designated bins (general waste, commingled recycling, etc.).
- Learned cash handling skills and efficiently processed cash transactions on a daily basis. Ensured accurate counting of money in the till at day's end for both banking purposes and future trading.
- Learned stocktaking techniques to accurately count inventory on a monthly basis in both the store and store room, ensuring accurate recordkeeping.
- Contributed to the seamless delivery process by ensuring proper placement of goods when they arrived.
- Trained new staff by providing coaching and feedback on their performance, encouraging professional development.
FRONT OF HOUSE TEAM MEMBER
Dome Cafe
Geraldton
06.2021 - 01.2023
- Assisted customers with their needs while developing strong interpersonal communication abilities in a customer service environment.
- Developed the ability to work effectively in a team setting, demonstrating strong collaboration skills and adaptability.
- Ensured proper handling of food and drinks, with prompt service to designated tables.
- Performed overall cleaning duties in the restaurant, including maintenance of dining services, floor sweeping, cutlery polishing, and chair/table arrangement during closing hours.
- Received training in operating the till, assisting customers with orders, and collecting payments via EFTPOS and cash.
- Maintained a professional attitude while working under pressure during peak hours.
- Restocked necessary items like condiments, menus, and cutlery.
- Assisted in training new team members on proper front-of-house operations.
WORK EXPERIENCE
Blooms The Chemist
Geraldton, WA
09.2020 - 09.2020
- Sorted prescriptions and other documents in the dispensary
- Collaborated with store staff to facilitate stocktake and rearrange merchandise.
- Maintained a flawless attendance record, consistently arrived on time.
- Managed inventory, implemented effective merchandising strategies, and provided clerical support.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained a positive working relationship with fellow staff and management.
Skills and Qualifications
- Customer Service and Communication
- Teamwork and Collaboration
- Driven
- Team Leadership
- Organised
- Technological Proficiency
- Fast Learner
- Full Drivers Licence
- Certificate of Completion for Foundations of Espresso - Dimattina Coffee
Education
STRATHALBYN CHRISTIAN COLLEGE | 15 CEDAR CRESCENT - 2013-2019
- Awarded the Academic Endeavour award in 2014
- Awarded the Christ-Like Character award in 2015
- Elected to be Student Councillor in 2016
- Awarded multiple accolade awards each year (certificates handed out at assemblies for good deeds and behaviour)
GERALDTON GRAMMAR SCHOOL | 134 GEORGE ROAD - 2020-2022
- Awarded the Courtesy and Cooperation award in 2020
- Awarded the Tiny Scientists participation award in 2021
CURTIN UNIVERSITY | BENTLEY - 2023-CURRENT
- Bachelors in Biomedical Science (1.5 years)
- Starting Bachelor of Science (Health Sciences) in 2025
References
- DR ANN ABRAHAM, The Garden Family Medical Clinic, 0434 212 441
- KHUSHI GHANGHAS, Boost Juice, Perth Airport T4, 0422 365 821
- ANUP GOPALAKRISHNAN, Desserted Cafe and Lounge, 0433 796 164
Timeline
CAFE ALL ROUNDER
Desserted Cafe and Lounge
08.2024 - 10.2024
TEAM LEADER
Boost Juice
06.2024 - 08.2024
FRONT OF HOUSE TEAM MEMBER
Dome Cafe
06.2021 - 01.2023
WORK EXPERIENCE
Blooms The Chemist
09.2020 - 09.2020