Sanim Amatya
Chermside,Qld
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Housekeeping Site Manager
Global Hospitality Solution
Brisbane, QLD
03.2021 - Current
- Develop strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Oversee all daily office operations and equipment maintenance.
- Compiling with safe operating practices and assessed operational procedures against best practices.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Evaluate performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Improve client satisfaction with timely project completion through effective communication and coordination among team members.
- Coordinate site investigations, documented issues, and escalated to executive teams.
- Inspecte cleanliness of hotel rooms, common areas and offices.
- Preparing rosters for all housekeeping staffs
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
Housekeeping Supervisor
Global Hospitality Solution
Brisbane, QLD
07.2019 - 03.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant / Houseperson
Global Hospitality Solution
Brisbane
02.2017 - 07.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
Masters Of Professional Accounting - Accounting
Univesity of Sunshine Coast
Brisbane, QLD07.2019
Bachelor Of Business Administratio -
Ace Institute of Managment
Kathmandu01.2015
Skills
- Team Leadership
- Site Inspection and Management
- Quality Assurance
- Problem-Solving
- Staff Management
- Multitasking and Organization
- Documentation And Reporting
- Shift Scheduling
- Strategic Planning
Availability
Available upon request
Personal Information
- Date of Birth: 24/10/1992
- Gender: Male
References
Available upon request.
Contactaddress
6/28 Kelso street, Chermside, Qld, 4032
Extracurricular Activities
Participation in The college ambassador 2010 {Personality Development Event} Participated in blood donation program
Timeline
Housekeeping Site Manager
Global Hospitality Solution
03.2021 - Current
Housekeeping Supervisor
Global Hospitality Solution
07.2019 - 03.2021
Housekeeping Room Attendant / Houseperson
Global Hospitality Solution
02.2017 - 07.2019
Masters Of Professional Accounting - Accounting
Univesity of Sunshine Coast
Bachelor Of Business Administratio -
Ace Institute of Managment