Sanjai Datt
Sydenham,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acting Team Leader
Telecom Fiji PTE Limited
11.2021 - Current
- Developed team communications and information for meetings
- Prepared variety of different written communications, reports and documents
- Participated in team-building activities to enhance working relationships
- Collaborated with team members to achieve target results
- Used coordination and planning skills to achieve results according to schedule
- Organized frameworks to transfer secure data from internal to external and public networks
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Network & Security Engineer
Telecom Fiji Pte Limited
07.2021 - Current
- Responsibilities include: WAN Technologies: configuration and troubleshooting of MPLS, DMVPN, SD-WAN technologies primarily
- Overall strong hands-on and understanding of WAN routing and solutions
- Routing Technologies: configuration and troubleshooting of dynamic routing protocols such BGP, e/iBGP, OSPF Switching Technologies: Cisco Nexus Catalyst Switching NXOS and IOS command line and configuration
- VSS, VRF,VLAN, Layer 2 extension, OTV, Fabric Path, vPC and enhanced vPC Datacenter Technologies: Cisco Nexus ACI multi-tenanted infrastructure and Catalyst Switching NXOS and IOS Virtualization and Cloud Technologies: Have advanced level understanding of virtualization technologies such as VMWare VSphere, VSAN, Oracle VM (PCA) and Oracle Cloud Level 3 network troubleshooting for networks built on Cisco and Fortinet solution Design of green-field networks and re-design of existing networks as part of pre-sales and network refresh opportunities
- Understanding existing networks in detail to suggest enhancement and a smarter, more cost effective way of doing things including day to day operations and regular maintenance Network Security: Level 3 hand-on configuration and troubleshooting of Cisco and Fortinet firewalls, FortiGate and Firepower appliance with AMP,URL, IPS/IDS subscriptions and VPN technologies (site-to-site and IPSEC) Travel to sites/ data centers where required- install, deploy and service equipment provided by the company Lead a project of major works Ensure that work SLAs are met and update tickets Ensure escalation processes are followed in reference to SLA Maintain a high level of technical expertise Provide Level 2+ support to engineers, assist managed services team and other staff members as required Escalate the issue to level 4 (Vendor Support) and manage the issue until resolved
- Provide root cause analysis of the issue to the management Maintain product certifications and technical knowledge Provide onsite support service as required Create high- and low - level design documentation Setup of network monitoring as part of pro-active monitoring using Solarwinds, FMC and Cisco APIC Applications.
Network & Security Engineer
Telecom Fiji PTE Limited
01.2019 - 04.2021
- Monitoring and maintaining network performance and system usage
- Monitoring and maintaining the network security conducting system analysis and support development to keep systems current and secures with changing technologies Providing reports for Outages, develop acceptance testing plans in support of upgrade and installation rollouts
- Maintain documentation for system configuration, disaster recovery, incident management and resolution
- Creating and maintaining Visio Network diagrams
- Providing recommendations to enhance and improve the network, security and performance
- System wide engineering support for network conflicts, troubleshooting and resolution
- Capacity planning for future growth and implementing ITIL processes to ensure best practice
- Undertaking of external projects from time to time and ensuring delivery within budget
- Responsible for skill and career development Initiated and managed network test facilities to verify network hardness and resilience
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Organized frameworks to transfer secure data from internal to external and public networks
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Provided detailed network diagrams and procedural guidelines
- Collaborated with vendors to identify best options for optimizing network performance
- Managed, tracked and coordinated problem resolution and escalation processes
- Created VPN infrastructure and allowed for secure remote connections.
Systems Engineer
Telecom Fiji PTE Limited
05.2017 - 09.2020
- To be responsible for maintaining Complete IT infrastructure of TFL customers which includes server - IBM, HP, DEL, Messaging, Platforms-Citrix, VMware, Data Centre Facility, Desktop and Laptops
- Maintain and monitor SAN, Tape Libraries and Backups Perform account administration and periodic server and network health check
- Responsible for system administration on all IT Systems Responsible for data/ information security of TFL customers from internal and external threats Responsible for IT vendor interaction and maintain good working relation to ensure quick response/ support
- Ensure all support agreements are in place for relevant systems
- Support all TFL IT customers and ensure that proper consultation and communication are being undertaken in order to ensure performance and availability of IT infrastructure
- Participate in Various project and roll-outs Comply with all policies and procedures and suggest improvements as required
- To ensure that adequate statistics regarding the performance of IT infrastructure is recorded and reported frequently as desire by the management
- Responsible for complete IT infrastructure upkeep and growth
- Responsible for backup, recovery of all IT systems
- Ensure services are delivered to business as per SLA's agreed upon
- Participate in technological upgrades and implementations Responsible for all major activities of TFL IT customers
- Ensure proactive support with peers GIT to cultivate team work Any other responsibility assigned by management from time to time as per organizational needs
IT Service Desk Engineer
Telecom Fiji Pte Limited
08.2014 - 05.2017
- Provide Level 1 Support to all TFL groups users Provide daily service desk support to internal and external customer support
- Assisting in Design, planning and installation phases of new and existing upgrade projects Understanding of ICT trends and participate in the development of IT Infrastructure plans to support future business objectives
- Define, establish, maintain and enforce IT Policy governance for corporate infrastructure architecture and security
- Resolution of IT System faults in line with the agreed SLAs
- Maintain documentation for system configuration, Update, incident management and resolution
- Assisting on projects and maintenance upgrade done during afterhours
- Any other responsibly assigned by management from time to time as per organizational needs.
Causal IT Assistant
Telecom Fiji Pte Limited
03.2013 - 08.2014
- Provide Level 1 Support to all TFL groups users Provide daily service desk support to internal and external customer support
- Assisting in Design, planning and installation phases of new and existing upgrade projects Understanding of ICT trends and participate in the development of IT Infrastructure plans to support future business objectives
- Define, establish, maintain and enforce IT Policy governance for corporate infrastructure architecture and security
- Resolution of IT System faults in line with the agreed SLAs
- Maintain documentation for system configuration, Update, incident management and resolution
- Assisting on projects and maintenance upgrade done during afterhours
- Any other responsibly assigned by management from time to time as per organizational needs.
Attaché IT Assistant
Telecom Fiji Pte Limited
09.2012 - 03.2013
- Provide Level 1 Support to all TFL groups users Provide daily service desk support to internal and external customer support
- Assisting in Design, planning and installation phases of new and existing upgrade projects Understanding of ICT trends and participate in the development of IT Infrastructure plans to support future business objectives
- Define, establish, maintain and enforce IT Policy governance for corporate infrastructure architecture and security
- Resolution of IT System faults in line with the agreed SLAs
- Maintain documentation for system configuration, Update, incident management and resolution
- Assisting on projects and maintenance upgrade done during afterhours
- Any other responsibly assigned by management from time to time as per organizational needs.
Education
Bachelor of Science - Cyber Security
Academies Australasia Polytechnic Pty Limited
Level 7 628 Bourke Street Melbourne VIC 300012.2026
Skills
- Decision-Making
- Time Management
- Multitasking Abilities
- Project Planning
- Remote Office Availability
- Critical Thinking
- Computer Skills
- Problem Resolution
Certification
- 07/01/08, IOTA- web-designing HTML
- 02/01/13, Microsoft Exam – MCP office 365.
- 01/01/14, University of South Pacific- CCNA modules 1-4
- 08/01/16, CompTIA Linux+
- 11/01/18, Cisco Merake
- 03/01/22, ITU Windows Forensic
- 03/01/22, Proof point (PCCSE)
Software
- Microsoft Office
- Microsoft Teams
- Active Directory & Office 365
- Payglobal
- Navision
- Infovisita
- Mital
- Fortinet VPN
- Sentinel One
- Workspace One
- Proof Point
- Manage Engine- IT Service Desk
References
Shalvin Narayan, Head Of ICT, Telecom Fiji PTE Limited, 3210247, 9913793, Shalvin.Narayan@telecom.com.fj
Timeline
Acting Team Leader
Telecom Fiji PTE Limited
11.2021 - Current
Senior Network & Security Engineer
Telecom Fiji Pte Limited
07.2021 - Current
Network & Security Engineer
Telecom Fiji PTE Limited
01.2019 - 04.2021
Systems Engineer
Telecom Fiji PTE Limited
05.2017 - 09.2020
IT Service Desk Engineer
Telecom Fiji Pte Limited
08.2014 - 05.2017
Causal IT Assistant
Telecom Fiji Pte Limited
03.2013 - 08.2014
Attaché IT Assistant
Telecom Fiji Pte Limited
09.2012 - 03.2013
Bachelor of Science - Cyber Security
Academies Australasia Polytechnic Pty Limited
- 07/01/08, IOTA- web-designing HTML
- 02/01/13, Microsoft Exam – MCP office 365.
- 01/01/14, University of South Pacific- CCNA modules 1-4
- 08/01/16, CompTIA Linux+
- 11/01/18, Cisco Merake
- 03/01/22, ITU Windows Forensic
- 03/01/22, Proof point (PCCSE)
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