Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Stephanie Smales

Hilbert,WA

Summary

Results-driven leader with extensive experience across Government contracts. Proven ability to lead multi-site teams, drive staff performance, and improve service outcomes through data-driven decision-making, coaching, and quality assurance. Skilled in managing change, mentoring staff, and delivering inclusive, compliant, and person-centred services.

Overview

3
3
years of professional experience

Work History

Acting Team Leader

APM Communities
Warwick, Booragoon, Success
01.2025 - Current
  • Lead multi-site teams, ensuring performance, compliance, and high-quality service delivery
  • Developed and implemented data-driven strategies to improve team KPIs and productivity
  • Mentored and coached staff, improving confidence and operational effectiveness
  • Created and managed Performance Improvement Plans to address underperformance
  • Conducted regular quality audits to ensure compliance with NDIS standards
  • Fostered a culture of open feedback and collaborative problem-solving
  • Maintained proactive communication with senior management to optimize workflows

Senior Local Area Coordinator (Secondment)

APM Communities
12.2023 - Current
  • Supported participants to understand and access the NDIS planning process
  • Developed and implemented Community Connections plans tailored to individual goals
  • Connected participants with community supports and mainstream services
  • Conducted payment audits to ensure appropriate funding use
  • Engaged with local communities to promote inclusion and awareness
  • Maintained accurate documentation per contractual requirements
  • Collaborated with service providers and stakeholders to improve outcomes

Local Area Coordinator

APM Communities
12.2023 - 07.2025
  • Assisted participants in NDIS access and plan implementation
  • Supported capacity-building and informed decision-making
  • Facilitated connections with community and mainstream supports

Business Manager – Team Leader

APM Disability Employment Services
03.2022 - 10.2023
  • Led a team of 8 Employment Consultants, consistently meeting DES performance and compliance targets
  • Provided coaching and mentoring to enhance staff skills and confidence
  • Monitored team KPIs, identifying improvement opportunities and implementing corrective actions
  • Ensured person-centred case management and job plan development aligned with participant needs

Education

Certificate II - Business

Australian Institute of Technology Transfer
01.2010

WA Certificate of Education -

Kalamunda Senior High School
01.2010

Diploma of Leadership and Management -

Swinburne University
Online

Skills

  • Multi-site team leadership and supervision
  • Staff coaching, mentoring & performance management
  • Strategic planning & operational improvement
  • Quality auditing & compliance (NDIS, DES)
  • Data-driven decision-making & KPI management
  • Inclusive leadership & participant advocacy
  • Change management & transition support
  • Stakeholder engagement & collaboration

References

  • Nikki, Wihongi-Vaughan, Previous Direct Manager, 0428 163 010, APM Communities (previously APM DES)
  • Cara, Berni, Current Direct Manager, 0436 025 381, APM Communities

Accomplishments

  • Led Warwick team to exceed audit targets for three consecutive months
  • Improved underperforming teams’ KPI results by 25% within three months
  • Successfully managed acting leadership roles across multiple sites with minimal transition time
  • Reduced staff turnover through targeted coaching and Performance Improvement Plans (PIPs)

Timeline

Acting Team Leader

APM Communities
01.2025 - Current

Senior Local Area Coordinator (Secondment)

APM Communities
12.2023 - Current

Local Area Coordinator

APM Communities
12.2023 - 07.2025

Business Manager – Team Leader

APM Disability Employment Services
03.2022 - 10.2023

Certificate II - Business

Australian Institute of Technology Transfer

WA Certificate of Education -

Kalamunda Senior High School

Diploma of Leadership and Management -

Swinburne University

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