Sanjali Chand
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NRMA Roadside Assistance
12.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call centre operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
BEAUTY THERAPIST
Results Laser Clinic
11.2020 - 12.2022
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Met sales goals, supporting organizational health through consistent and reliable service
- Listened to customer needs and desires to identify and recommend optimal products
- Met personal KPI targets
- Assessed clients' skin condition before recommending suitable facials or other treatments accordingly
- Created detailed client records for each customer, documenting their treatment history accurately.
TEAM SUPERVISOR
Woolworths
06.2018 - 11.2020
- Greeted customers and helped with product questions, selections and purchases
- Organised store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers with prompt and polite support in-person and via telephone
- Worked closely with store manager to solve problems and handle customer concerns
- Opened and closed store independently and prepared nightly bank drop for manager
- Provided leadership and direction to team members, ensuring that performance goals were met in a timely manner
- Managed workflow by assigning tasks to ensure maximum productivity.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
CREW MEMBER
McDonald's
05.2016 - 06.2018
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Assisted other team members to achieve goals
- Collaborated with team members to complete orders
- Handled customer complaints in a professional and courteous manner
- Adhered to company policies and procedures while completing daily tasks
- Cross-trained in multiple positions within the store as needed.
Education
DOUBLE DIPLOMA IN DERMAL AND BEAUTY -
The Australian Academy of Beauty Dermal And Laser
HIGH SCHOOL DIPLOMA -
All Saints Catholic Senior College
Skills
- Customer Service
- Computer Skills
- Meeting Sales Goals
- Customer Communication
- Inbound Phone Call Management
- Complaint Resolution
- Appointment Scheduling
- Independent and collaborative working
Certification
- Advanced Diploma In Beauty
- Advanced Diploma In Salon Management
References
References available upon request
Timeline
Customer Service Representative
NRMA Roadside Assistance
12.2022 - Current
BEAUTY THERAPIST
Results Laser Clinic
11.2020 - 12.2022
TEAM SUPERVISOR
Woolworths
06.2018 - 11.2020
CREW MEMBER
McDonald's
05.2016 - 06.2018
DOUBLE DIPLOMA IN DERMAL AND BEAUTY -
The Australian Academy of Beauty Dermal And Laser
HIGH SCHOOL DIPLOMA -
All Saints Catholic Senior College
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