Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Timeline
Generic

Sanjana Sharma

Blacktown

Summary

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. I have 7 months experience in field of customer service in Indian restaurant.

Overview

1
1
year of professional experience

Work History

Customer Service

Customer Service Represenative
08.2023 - Current
  • Met customer service goals and exceeded customer expectations.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Generated customer service reports to track customer satisfaction.
  • Used excellent customer service skills in addressing passengers' needs.
  • Maintained detailed records of client conversations and customer service.
  • Improved customer service scores by 70-80% from december 2023 to march 2024.

Education

High School Diploma -

Class – 10th (CBSE Board )
Punjab
06.2020

High School Diploma -

Class – 12th (non-medical)(CBSE Board)
Punjab
06.2022

Bachelor of Arts - Community Services

Stott's Colleges
Sydney, NSW
02.2024

Skills

  • Customer Service
  • Customer service mindset
  • Strong customer service
  • Customer service focus
  • Customer Service Management
  • Customer service understanding
  • Sales and Customer Service

Roles And Responsibilities

Interact with customers to address their concerns, answer their questions and assist them with their needs.

Timeline

Customer Service

Customer Service Represenative
08.2023 - Current

High School Diploma -

Class – 10th (CBSE Board )

High School Diploma -

Class – 12th (non-medical)(CBSE Board)

Bachelor of Arts - Community Services

Stott's Colleges

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Sanjana Sharma