Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sanji Gazi

Sanji Gazi

Mawson Lakes,SA

Summary

Detail-oriented and an enthusiast with a foundational knowledge in IT support, network administration, and cybersecurity. Skilled in troubleshooting hardware and software issues, maintaining system performance, and providing technical assistance to users. Proficient in various operating systems, network configurations, and cybersecurity protocols. Eager to apply technical skills and knowledge to contribute effectively to a dynamic IT team and support organizational IT needs. Exceptional skills and proven track-record in customer service that would surely work hand in hand with IT skills .

Overview

4
4
years of professional experience

Work History

Team Member (Front-End Customer Service)

Woolworths
04.2023 - 01.2024
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

IT Intern

Musa Technologies Limited
01.2020 - 12.2021
  • Technical Support: Assisting in troubleshooting hardware and software issues, helping with installations, updates, and configurations.
  • Network Management: Supporting the maintenance and monitoring of network systems, including routers, switches, and firewalls.
  • System Administration: Assisting in the management of servers, databases, and cloud services, including backups and user account management.


Education

Master's Of Science In Information Technology And Systems -

University of South Australia

Bachelor of Science - Computer Science And Engineering

BRAC University
06.2021

Skills

  • Knowledge of Windows, macOS, and Linux
  • Customer Service
  • Communication Skill
  • Programming Skills
  • Microsoft Excel
  • Understanding of TCP/IP, DNS, DHCP, and VPN

Accomplishments

I received two appreciation cards from Woolworths for my customer service.

Languages

English
Bengali
Hindi

Timeline

Team Member (Front-End Customer Service)

Woolworths
04.2023 - 01.2024

IT Intern

Musa Technologies Limited
01.2020 - 12.2021

Master's Of Science In Information Technology And Systems -

University of South Australia

Bachelor of Science - Computer Science And Engineering

BRAC University
Sanji Gazi