Sanji Gazi
Mawson Lakes,SA
Summary
Detail-oriented and an enthusiast with a foundational knowledge in IT support, network administration, and cybersecurity. Skilled in troubleshooting hardware and software issues, maintaining system performance, and providing technical assistance to users. Proficient in various operating systems, network configurations, and cybersecurity protocols. Eager to apply technical skills and knowledge to contribute effectively to a dynamic IT team and support organizational IT needs. Exceptional skills and proven track-record in customer service that would surely work hand in hand with IT skills .
Overview
4
4
years of professional experience
Work History
Team Member (Front-End Customer Service)
Woolworths
04.2023 - 01.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
IT Intern
Musa Technologies Limited
01.2020 - 12.2021
- Technical Support: Assisting in troubleshooting hardware and software issues, helping with installations, updates, and configurations.
- Network Management: Supporting the maintenance and monitoring of network systems, including routers, switches, and firewalls.
- System Administration: Assisting in the management of servers, databases, and cloud services, including backups and user account management.
Education
Master's Of Science In Information Technology And Systems -
University of South Australia
Bachelor of Science - Computer Science And Engineering
BRAC University
06.2021
Skills
- Knowledge of Windows, macOS, and Linux
- Customer Service
- Communication Skill
- Programming Skills
- Microsoft Excel
- Understanding of TCP/IP, DNS, DHCP, and VPN
Accomplishments
I received two appreciation cards from Woolworths for my customer service.
Languages
English
Bengali
Hindi
Timeline
Team Member (Front-End Customer Service)
Woolworths
04.2023 - 01.2024
IT Intern
Musa Technologies Limited
01.2020 - 12.2021
Master's Of Science In Information Technology And Systems -
University of South Australia
Bachelor of Science - Computer Science And Engineering
BRAC University