Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Sanjida Afrin Sweety

Greenacre,NSW

Summary

  • Highly self-motivated, energetic, Enthusiastic and capable of working under stress.
  • Easily can communicate with others.
  • Accurate, thorough, and determined in executing tasks and responsibility.
  • Hardworking, dedicated and very reliable .
  • Self - driven with a 'can do' attitude.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Arishfa Fabric Design House
02.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Marketing Officer

City Design Engineers
07.2022 - 01.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Education

Bachelor of Science - Information Technology

Southern Cross University
Sydney, NSW
10.2026

HSC - Science Education

Dhaka Imperial College
Dhaka, Bangladesh
02.2022

Skills

  • Ability to work under pressure & to take challenges
  • Welcome and ensure guests receive personalized service and attention
  • Monitor guest experience and ensure consistent Highest standard Service at all times
  • Ability to accept responsibility, entrust authority& work with people at diverse level
  • Possess very good leadership skill
  • Assist others with special projects as needed
  • Oversee efficiency of operational processes
  • Supervise and train employees
  • Monitor and report on department performance
  • Participate in strategic planning
  • Provide administrative support
  • Ensure compliance with company policies and regulation

Certification

  • Certified for Bangladesh Red Crescent Society.2019
  • Assistant ARM and Member of Ekattur open Scout Group BS ID -AT 8608
  • Certified for Global citizenship education (GCED)-2022
  • Certified for “Biggan Olympiad-2020”
  • Participated voluntary vaccination(COVID-19) program.


Reference

  • Dr Tasvir E Sanam
    Senior Medical Officer
    Critical Care Medicine Unit
    Royal Hospital, Chattogram, Bangladesh
    MRCP (PACES)
    Full registration with GMC, UK
    eMBA School of Business Imperial College, UK
    MBBS (Honors award) Chattagram Medical College, Bangladesh

      0497718837


     Inman 

     Oprto,Auburn

     0472651461


     Faria Ahsan  

     McDonald Five dock  

     0480446878 


     Md Abu Saim Bipu

     UPS 

     0420378114 


     Shakira Thasin Promi  

     Macdonald, Kirrawee  

     0477 641 519 

     

     Farina Anjum 

     MacDonald, Yagoona 

     0415071044 

Timeline

Customer Service Representative

Arishfa Fabric Design House
02.2023 - 04.2023

Marketing Officer

City Design Engineers
07.2022 - 01.2023

Bachelor of Science - Information Technology

Southern Cross University

HSC - Science Education

Dhaka Imperial College

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Sanjida Afrin Sweety