Sanjida Afrin Sweety
Greenacre,NSW
Summary
- Highly self-motivated, energetic, Enthusiastic and capable of working under stress.
- Easily can communicate with others.
- Accurate, thorough, and determined in executing tasks and responsibility.
- Hardworking, dedicated and very reliable .
- Self - driven with a 'can do' attitude.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Arishfa Fabric Design House
02.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Marketing Officer
City Design Engineers
07.2022 - 01.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Planned and executed events and marketing programs to increase qualified leads.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
Bachelor of Science - Information Technology
Southern Cross University
Sydney, NSW10.2026
HSC - Science Education
Dhaka Imperial College
Dhaka, Bangladesh02.2022
Skills
- Ability to work under pressure & to take challenges
- Welcome and ensure guests receive personalized service and attention
- Monitor guest experience and ensure consistent Highest standard Service at all times
- Ability to accept responsibility, entrust authority& work with people at diverse level
- Possess very good leadership skill
- Assist others with special projects as needed
- Oversee efficiency of operational processes
- Supervise and train employees
- Monitor and report on department performance
- Participate in strategic planning
- Provide administrative support
- Ensure compliance with company policies and regulation
Certification
- Certified for Bangladesh Red Crescent Society.2019
- Assistant ARM and Member of Ekattur open Scout Group BS ID -AT 8608
- Certified for Global citizenship education (GCED)-2022
- Certified for “Biggan Olympiad-2020”
- Participated voluntary vaccination(COVID-19) program.
Reference
- Dr Tasvir E Sanam
Senior Medical Officer
Critical Care Medicine Unit
Royal Hospital, Chattogram, Bangladesh
MRCP (PACES)
Full registration with GMC, UK
eMBA School of Business Imperial College, UK
MBBS (Honors award) Chattagram Medical College, Bangladesh
0497718837
Inman
Oprto,Auburn
0472651461
Faria Ahsan
McDonald Five dock
0480446878
Md Abu Saim Bipu
UPS
0420378114
Shakira Thasin Promi
Macdonald, Kirrawee
0477 641 519
Farina Anjum
MacDonald, Yagoona
0415071044
Timeline
Customer Service Representative
Arishfa Fabric Design House
02.2023 - 04.2023
Marketing Officer
City Design Engineers
07.2022 - 01.2023
Bachelor of Science - Information Technology
Southern Cross University
HSC - Science Education
Dhaka Imperial College
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