Sanjog Adhikari
Darwin,NT
Summary
Dynamic IT professional with hands-on experience at Greenstone Software Company, excelling in technical troubleshooting and customer service. Proven ability to enhance user experience and streamline processes, while collaborating effectively with teams. Skilled in data analysis and problem-solving, consistently achieving project goals and improving operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Amazing Grace Community Services
Darwin, NT
03.2023 - Current
- Implemented tailored support plans, boosting client satisfaction.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation services for clients to medical appointments and community events.
- Reported any incidents or accidents in accordance with company policy and procedure.
IT Intern
Greenstone Software Company
Remote, NT
07.2024 - 10.2024
- Assisted in troubleshooting and resolving technical issues swiftly.
- Collaborated on projects that enhanced user experience and satisfaction.
- Participated in team meetings, contributing innovative ideas, and solutions.
- Completed frequent checks on user logins, file permissions, and other data issues.
- Gained hands-on experience with cutting-edge technologies and tools.
- Created documentation that streamlined onboarding for new team members.
Front Desk Support
NIC Asia Bank
Nepal
12.2021 - 11.2022
- Managed front desk operations, enhancing efficiency and workflow
- Implemented a ticketing system, streamlining the issue resolution process
- Maintained accurate records, ensuring compliance and data integrity
- Collaborated with departments, fostering teamwork and communication
- Handled high-volume calls, demonstrating strong multitasking abilities
IT Intern
Nepal Creative Tech
Nepal
10.2019 - 01.2022
- Developed and optimized user interfaces, collaborating with the design team on web applications.
- Provided desktop support for Windows, macOS, and Office 365 users.
- Conducted troubleshooting for IT systems and network connectivity.
- Assisted with system administration and Google Workspace configuration.
- Conducted research on emerging technologies relevant to company projects.
Education
Master of Science - Information System And Data Science
Charles Darwin University
Darwin11-2024
Bachelor of Science - Computer Science and Information Technology
Tribhuvan University
Nepal01.2020
Skills
- Technical troubleshooting
- Customer service and communication
- Knowledge of IT systems and tools
- Understanding of ITIL and service management
- Problem analysis and solving
- Team collaboration
- Data analysis
Certification
- Working with Children Check (NT)
- Australian full driver's license (NT)
Accomplishments
First runner-up in the Business Innovation Challenge organized by IT Code Fair
Languages
English
Professional
References
References available upon request.
Timeline
IT Intern
Greenstone Software Company
07.2024 - 10.2024
Support Worker
Amazing Grace Community Services
03.2023 - Current
Front Desk Support
NIC Asia Bank
12.2021 - 11.2022
IT Intern
Nepal Creative Tech
10.2019 - 01.2022
Master of Science - Information System And Data Science
Charles Darwin University
Bachelor of Science - Computer Science and Information Technology
Tribhuvan University
Similar Profiles
Caritas MbwasiCaritas Mbwasi
Team Leader- Support Worker at Amazing Grace Community ServicesTeam Leader- Support Worker at Amazing Grace Community Services
Umesh SedhaiUmesh Sedhai
Disability Support Worker at Amazing Grace Community Services Pty LtdDisability Support Worker at Amazing Grace Community Services Pty Ltd
Umesh SedhaiUmesh Sedhai
Disability Support Worker at Somerville Community ServicesDisability Support Worker at Somerville Community Services
Brian GardinerBrian Gardiner
Ground Maintenance/Team Leader at Larrakia Development CorporationGround Maintenance/Team Leader at Larrakia Development Corporation
Wilson RyanWilson Ryan
Marketing and Engagement Coordinator at The Essington SchoolMarketing and Engagement Coordinator at The Essington School