Summary
Overview
Work History
Education
Skills
Affiliations
Achievements Awards
Volunteer Work Extra Curricular Activities
Projects
Timeline
Generic

Santhosh Reddy

10/61 ELVIRE STREET, PERTH, WA 6056,WA

Summary

I am a holder of a Master of Information Technology from Charles Sturt University seeking an opportunity in a challenging career where learning, innovation and creativity are encouraged. I am looking for a challenging role in a reputable organization to utilize my technical, database, and management skills to be a part of a reputed organization that will enhance my skills and knowledge and will provide the working experience, opportunity for professional development and career growth.

Overview

8
8
years of professional experience

Work History

National Customer Service Coordinator – Domestic and International Transport

DB Schenker Australia Pty Ltd.
08.2021 - 05.2024
  • Taking the lead on transport bookings (Star Track) Dell returns and Fender returns
  • Management of day-to-day freight operations, including client liaison, tracking of shipments, and communicating ETA changes to customers
  • Respond to general enquiries for booking queries and close the enquiry
  • Ensuring shipment data is inputted promptly and correctly, making sure bookings are lodged with transport providers, and followed up with ETA and confirmed arrival reports
  • Daily report update
  • Building strong relationships with customers and transport providers
  • Organization's involved
  • STAR TRACK EXPRESS COURIER POST (NZ) DELL FENDER

IT technician and support

FUJITSU AUSTRALIA LTD-DEPLOYMENT
04.2021 - 08.2021
  • On L1/L2Support Desktop Level Troubleshooting Working on multiple OSs – Windows/ Mac Using Ticketing system (Maintaining SLA) Configuring, Installation, Mapping/Stage Issue diagnosis Calling the end-users to analyze issues, guiding them step by step procedure to solve issues
  • Projects (Spec savers, Ampol, Department of education, Woolworths)

Customer service representative, IT Desk support

BP PTY LTD, NSW
01.2018 - 02.2021
  • Inbound and outbound calls
  • Desk support
  • Responsible presentation standards
  • Assisting in customer decisions
  • Report any issues to management and raise ticket, as necessary
  • Attained competitive skills in customer relationships.

Support Staff Member

Officeworks, North Rocks, NSW
09.2016 - 10.2017
  • Provided technical support to customers via phone, email and chat.
  • Assisted users with troubleshooting software issues and hardware malfunctions.
  • Resolved customer inquiries in a timely manner.
  • Created detailed documentation of help desk tickets for future reference.
  • Performed system upgrades as needed.
  • Identified root cause of customer complaints and provided appropriate solutions.
  • Installed, configured and maintained computer systems.

Buzzketing Pty Ltd
Sydney, Australia
  • Support the IT team in maintaining hardware, software, and other systems
  • Assist with troubleshooting issues and provide technical support
  • Organize and maintain IT resources
  • Monitor backup systems and procedures to ensure data security
  • Record activities, solutions, and other responses to request for service
  • Use in-house IT system to re-direct IT leads
  • Work with senior developers on our ongoing product development project
  • Designing tools and using various applications
  • Social Media Marketing

Education

Master of Information& Technology -

Charles Sturt University
08.2019

Bachelor of Computer and Science Engineering -

Sri Institute of Technology
05.2016

Professional Year Internship Program (IT) -

Queensland Institute of Business Academy

Skills

  • Customer service excellence
  • Complaint Handling
  • Documentation abilities
  • Retail experience
  • Quality Assurance
  • Performance monitoring
  • Documentation skills
  • Call Monitoring
  • Handling Escalations

Affiliations

Australian Computer Society (ACS) - Member ID: 4259651

Achievements Awards

  • Participated in “National Science, Engineering and Technology” in Oct 2013 at Jawaharlal Nehru Technological University, Hyderabad, Telangana.
  • Participated in “Agriculture development” in Feb 2014 at Jawaharlal Nehru Technological University, Hyderabad, Telangana.

Volunteer Work Extra Curricular Activities

  • Participated in Cultural workshop at JNTU, Hyderabad, May 2013.
  • Certification for best individual programming organizer, Mar 2014.

Projects

Charles Sturt University, 05/2019, Emerging Technologies and Innovation Project, Ms Window operating system, Ms Word, HTML, Python, Developed a webpage for students to sign up by using both admin and student by creating the decision tool using python., The project had a high priority for students to develop their skills., This project was developed by a group of people which helped me to learn how to work with them. Network Based Security System, Sri Institute of Technical Campus, 08/2015, Developed a security system., Code language., In a group of 3, I was involved in writing an embedded code for the microcontroller and stepper motor, This project gave access only if the password of the user was matched. Every user was assigned with a unique password, and it decline access for unauthorized persons.

Timeline

National Customer Service Coordinator – Domestic and International Transport

DB Schenker Australia Pty Ltd.
08.2021 - 05.2024

IT technician and support

FUJITSU AUSTRALIA LTD-DEPLOYMENT
04.2021 - 08.2021

Customer service representative, IT Desk support

BP PTY LTD, NSW
01.2018 - 02.2021

Support Staff Member

Officeworks, North Rocks, NSW
09.2016 - 10.2017

Buzzketing Pty Ltd

Master of Information& Technology -

Charles Sturt University

Bachelor of Computer and Science Engineering -

Sri Institute of Technology

Professional Year Internship Program (IT) -

Queensland Institute of Business Academy
Santhosh Reddy