Santina Patane
Stafford,Australia
Summary
Motivated and customer-oriented second-year university student with prior experience as a gym receptionist, offering strong interpersonal skills and a proactive approach to front desk operations. Proven ability to manage scheduling, member inquiries, and administrative tasks efficiently in a fast-paced fitness environment. Committed to providing excellent service and creating a welcoming atmosphere for members and guests. Quick to learn new systems and adaptable to dynamic team settings.
Overview
6
6
years of professional experience
Work History
Conference and Events Attendant
The Calile Hotel
03.2023 - Current
- Delivered high-standard food and beverage service while contributing to a vibrant, team-driven atmosphere focused on exceeding guest expectations.
- Greeted and assisted guests with professionalism and warmth, ensuring a welcoming environment and prompt service.
- Worked closely with cross-functional teams to manage guest flow, coordinate setups, and uphold a smooth, customer-focused experience from arrival to departure.
Gym Receptionist
Integrated MMA
Stafford
01.2024 - 02.2025
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Customer Service Representative
Coles
09.2019 - 03.2023
- Provided friendly and efficient service at the checkout, assisting customers with purchases and creating a positive shopping experience in a fast-paced retail environment.
- Key responsibilities
- Managed customer transactions, ensuring accuracy in processing payments and handling cash.
- Addressed customer inquiries and concerns promptly, maintaining a high level of professionalism and customer satisfaction.
- Ensured a clean and organised checkout area, contributing to an overall welcoming environment.
Education
Bachelor of Business - Finance
Queensland University of Technology
12.2026
Completed Tertiary Education - undefined
Mount Gravatt State High School
12.2023
Skills
- Customer Service
- Communication
- Organisation
- Attention to Detail
- Problem solving
- Time Management
- Adaptability
- Teamwork
Availability
Monday: until 5pm
Tuesday: all day
Wednesday: until 5pm
Thursday: all day
Friday: until 5pm
Saturday: all day
Sunday: all day
Can start as soon as possible
Timeline
Gym Receptionist
Integrated MMA
01.2024 - 02.2025
Conference and Events Attendant
The Calile Hotel
03.2023 - Current
Customer Service Representative
Coles
09.2019 - 03.2023
Bachelor of Business - Finance
Queensland University of Technology
Completed Tertiary Education - undefined
Mount Gravatt State High School