SANTOSH BASEL
Hurstville,NSW
Summary
Experienced hospitality professional with strong foundation in 5-Star hotel operations and guest services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Senior Captain
Desert Delights Restaurant
2021.04 - 2023.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Developed and actualized customer service initiatives to decrease wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Kept guest areas clean, removing trash and dirty dishes.
- Self-motivated, with strong sense of personal responsibility.
Internship Trainer
All Four Departments
2020.10 - 2021.01
- Developed internship sites and prepared interns for all the operations.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed individualized training plans to achieve staff readiness.
- Contributed to reductions in employee turnover by revamping training programs.
Education
Master in International Hotel Management (MIHM)
Torrens University Australia
Sydney, NSW09.2025
Bachelor of Hotel Management
Purbanchal University
Kathmandu, Nepal09.2020
Skills
- Menu development
- Inventory management
- Performance improvement
- Food preparation and safety
- Timely food delivery
- Interpersonal Communication
- Problem-Solving
- Point of Sale
- Order accuracy
- Hospitality service expertise
Timeline
Senior Captain
Desert Delights Restaurant
2021.04 - 2023.07
Internship Trainer
All Four Departments
2020.10 - 2021.01
Master in International Hotel Management (MIHM)
Torrens University Australia
Bachelor of Hotel Management
Purbanchal University
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