Santosh Parajuli
PHILLIP,Australian Capital Territory(ACT)
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AMPOL Australia
Woden , Australian Capital Territory
06.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
All Rounder
Crust Pizza Concord
North Strathfield , New South Wales
06.2019 - 01.2022
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Collaborated with team members to achieve target results.
Education
The ACS Professional Year Program -
QIBA
Canberra, ACT12.2022
Bachelor in Information Technology - Information Technology
Kings Own Institute
Sydney, NSW10.2021
Skills
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Order and Refund Processing
- Customer Service and Assistance
- Document and Records Management
Timeline
Customer Service Representative
AMPOL Australia
06.2021 - Current
All Rounder
Crust Pizza Concord
06.2019 - 01.2022
The ACS Professional Year Program -
QIBA
Bachelor in Information Technology - Information Technology
Kings Own Institute
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