Santu Samuel
Dandenong,VIC
Summary
Total experience in Managerial and administrative work around 7 + years
Efficient Healthcare Administrator managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential.
Employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.
Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic reliable administrator communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Admissions Discharge Transfer Billing Manager
Enaya Hospital
- setting up the hospital ADT department and Billing
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted quality, timely performance feedback and performance appraisals.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- making Standard operating procedure for billing department.
- Making cost estimation, preparing census and statistics for inpatient and outpatient.
- Reviewing of the bill and cost analysis .And supervising nurses and staff for correct standard operating procedure for billing and admissions
Cancer MDT Facilitator
West Hertfordshire NHS Trust , Watford General Hos
05.2022 - 12.2023
- Facilitated group discussions and activities to ensure successful outcomes.
- Cancer , Surgery MDT team. Role is to support the implementation of the NHS Cancer plan by providing administrative support to multidisciplinary team
- Responsible for ensuring all patients with cancer have prebooked appointments and treatment in line with cancer access patient pathways
- Responsible for ensuring all patients with cancer have prebooked appointments and treatment in line with cancer access patient pathways.
- Proactively tracks the progress of cancer referrals , this will include the coordination of chasing investigation reports, CT /MRI as well as other diagnostics, chasing clinical appointments and outcome to expedite patients diagnosis and treatment.
- Contact other sites across the regional networks and to liaise with other patient trackers.
- Provide audit support and accurate timely data to cancer management team andin weekly MDT meetings; analyze and monitor waiting times, accurate data collection, corrective action in MDT database.
- Organized materials and resources required for each session in advance.
- Encouraged collaborative problem solving through active listening techniques.
- Gained good practice knowledge in MS office , Cerner, Electronic medical records, & Infloflex programmesProactivelyactively tracks the progress of cancer referrals , this will include the coordination of chasing investigation reports, CT /MRI as well as other diagnostics, chasing clinical appointments and outcome to expedite patients diagnosis and treatment.
- Contact other sites across the regional networks and to liaise with other patient trackers.
- Provide audit support and accurate timely data to cancer management team andin weekly MDT meetings; analyze and monitor waiting times, accurate data collection, corrective action in MDT database.
- Organized materials and resources required for each session in advance.
- Encouraged collaborative problem solving through active listening techniques.
- Gained good practice knowledge in MS office , Cerner, Electronic medical records, & Infloflex programmes
Service Coordinator Supervisor
Mitie Group-Watford General Hospital
09.2021 - 04.2022
- Supervise , delegate and coordinate the hospital-porters for safe patient transfer, safe lab samples transport
- coordinating with staffs and helpdesk team to receive the order for providing sufficient hospital supplies: for example beds, infusion pumps, mattresses to the respective wards
- Monitored staff performance and provided feedback on areas of improvement needed.
Team Leader - Patient Care Services
Artemis Hospital
04.2019 - 12.2020
- Conducted Pre admission Counseling including Financial Counseling, patient rights and responsibilities, Checking Insurance queries, Financial Clearance for Operation Theatre, Admission and Billing Reports, Solving Admission and discharge conflicts, Complaint management,
- Bed Management for Non ICU and All Wards, Bed Management Reports Monthly and annually .
- Making Cost Estimation for Medical and Surgical Patients. Billing of patients per Episode including surgery and medical management.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Fostered positive employee relationships through communication, training and development coaching.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Supervisor and Cardiac Coordinator
Fortis Hospital Ludhiana
04.2015 - 04.2016
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
Nursing Instructor
Christian Medical College & Hospital
07.2009 - 08.2012
- Provided instruction on nursing concepts and practices to students in a classroom setting.
- Developed assessments to evaluate student performance.
- Conducted clinical evaluations of students in hospital settings.
- Created course materials such as lesson plans, handouts, and tests.
- Mentored new instructors on curriculum development and teaching techniques.
- Organized and maintained current records of student progress.
- Assisted with the recruitment, selection, orientation, and training of nursing staff members.
- Supervised student clinical activities in various healthcare settings.
- Coordinated continuing education programs for nurses in the local community.
- Participated in faculty meetings to discuss departmental policies and procedures.
- Facilitated seminars related to health care topics for professional organizations.
- Developed strategies for improving the quality of patient care through research-based evidence.
- Monitored student learning outcomes and provided feedback to ensure mastery of course material.
- Advised students regarding academic issues or concerns they may have had during their studies.
- Collaborated with other faculty members to develop innovative approaches to teaching nursing courses.
- Presented lectures on medical terminology, pharmacology, pathology, and other relevant topics.
- Evaluated student's competency based upon laboratory simulations and clinical experiences.
- Guided and supervised nursing students in classroom, lab and clinical learning activities.
- Contributed professional feedback to student inquiries in class, online or during established consultation hours.
- Participated in planning, implementing and evaluating assigned courses for continued development of nursing curriculum.
- Helped staff achieve patient care goals and outcome standards by implementing regular training courses.
Education
Masters Of Science - Hospital Administration
Padmashree College of Hospital Administration
Banglore, India 10.2014
Bachelor Of Science In Nursing - Nursing
College of Nursing, Christian Medical College And
Ludhiana, Punjab, India 07.2009
Skills
- Effective Communication
- Professionalism
- Problem-Solving
- Decision-Making
- Quality Improvement
- Health Information Systems
- Patient Safety
- Critical Thinking
- Budget Development
- Risk Management
- Administrative Staff Supervision
- Patient Care Assessment
- Patient Relations
- Multidisciplinary Team Collaboration
- Problem-Solving Abilities
- Hospital Coordination
- Patient Education and Counseling
- Electronic health records management
- Medical Terminology Proficiency
- Referral Verification
- Medical Billing
- Collaboration and Teamwork
- Scheduling Tests and Procedures
- Electronic Medical Records
- Microsoft Office
- Cerner, Citrix, infoflex medical records
- Mail Management
- Medical Transcription
- Billing Support
- Appointment Setting
- Patient Registration
- Telephone Etiquette
- Paperwork Coordination
- Office Administration
- Appointment Scheduling
- Patient Callbacks
Certification
Master in hospital administration certificate
in UK ENIC equivalency reference number 4001049015
Timeline
Cancer MDT Facilitator
West Hertfordshire NHS Trust , Watford General Hos
05.2022 - 12.2023
Service Coordinator Supervisor
Mitie Group-Watford General Hospital
09.2021 - 04.2022
Team Leader - Patient Care Services
Artemis Hospital
04.2019 - 12.2020
Supervisor and Cardiac Coordinator
Fortis Hospital Ludhiana
04.2015 - 04.2016
Nursing Instructor
Christian Medical College & Hospital
07.2009 - 08.2012
Assistant Admissions Discharge Transfer Billing Manager
Enaya Hospital
Masters Of Science - Hospital Administration
Padmashree College of Hospital Administration
Bachelor Of Science In Nursing - Nursing
College of Nursing, Christian Medical College And
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