Saoirse Ferguson
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thrives in diverse and fast-paced working environments which are target-oriented. Experience working in environments which require a lot of flexibility and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Coordinator - Contract Administration Team
Viterra
07.2024 - 06.2025
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Involved in hiring process from the interview to onboarding. Ensured that the most suitable candidates were chosen for the team.
- Implemented a new onboarding system, with a defined training timetable and provided further resources for new joiners to enhance their knowledge of the role.
- Oversaw and delegated the day-to-day tasks of the contract administration team, ensuring that KPI goals were maintained.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
- Built strong relationships with other departments by facilitating feedback sessions. This in turn maximised the efficiency of the contract administration team.
Contract Administrator
Viterra
02.2023 - 07.2024
- Responsible for reviewing and consolidating agricultural commodity trade deals entered into the system by traders.
- Monitored incoming trade deals, third party contracts and broker contracts.
- Drafted, reviewed and revised contracts for various commodities to ensure accuracy and completeness, and that all legal and compliance requirements were adhered to.
- Tracked contract milestones and updated stakeholders to facilitate further processing (such as the pricing and execution of the contract).
- Maintained an excellent track record in completing tasks within tight deadlines. Proven ability to quickly adapt to changing workloads and priorities.
Premium Collections Administrator
Canada Life Assurance Company - Europe
02.2020 - 06.2022
- A German speaking role which involved queries and requests referring to customers' premium payments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Kept up-to-date with company products, GDPR regulations, compliance and legal procedures.
- Demonstrated effective cross-departmental communication to complete certain tasks and processes.
- Trained and mentored new colleagues to maximise team performance.
- Proved successful working within tight deadlines and fast-paced atmosphere, ensuring tasks were done within SLAs.
- Processed payments and ensured correct allocation of funds. Worked on reconciliation of accounts for month/quarter/year end.
Customer Service and Marketing Manager
Bloom Magic Flowers
11.2018 - 02.2020
- Managed all customer relations, prioritizing a high level of customer satisfaction and return business.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained good relationships with suppliers and delivery partners.
- Ordered and monitored stock, forecasting needs and collaborating with suppliers.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Spearheaded creation of blogs and social media content to better engage customers and promote sales.
Education
Bachelor of Arts - World Religions, Theology And German
Trinity College Dublin
11.2018
Skills
- Multitasking and prioritization
- Time management
- Attention to detail
- Interpersonal communication
- Proficient user of Microsoft Office, Zendesk, SEDNA and Icertis
Certification
- First Time Leaders Open Program - by Lepaya
- Empowered Communication and Influence - by Relevance : A Schouten & Nelissen Company
Timeline
Team Coordinator - Contract Administration Team
Viterra
07.2024 - 06.2025
Contract Administrator
Viterra
02.2023 - 07.2024
Premium Collections Administrator
Canada Life Assurance Company - Europe
02.2020 - 06.2022
Customer Service and Marketing Manager
Bloom Magic Flowers
11.2018 - 02.2020
Bachelor of Arts - World Religions, Theology And German
Trinity College Dublin
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