Sapna Sehgal
Blackburn
Summary
Dynamic professional with a proven track record in relationship building and stock management, demonstrated at Export Packaging and other roles. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in customer service and inventory accuracy. Skilled in cash handling and fostering strong customer and team relationships, driving positive outcomes and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Assistant
7 Eleven Store
01.2015 - 10.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Warehouse Supervisor
Export Packaging
03.2014 - 07.2019
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Dental Receptionist
Daladontics
05.2013 - 05.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
Diploma - Beauty
Box Hill Institute of TAFE
Boxhill, VIC02.2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
Timeline
Sales Assistant
7 Eleven Store
01.2015 - 10.2019
Warehouse Supervisor
Export Packaging
03.2014 - 07.2019
Dental Receptionist
Daladontics
05.2013 - 05.2014
Diploma - Beauty
Box Hill Institute of TAFE
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