Sara Alloush
Sydney,New South Wales
Summary
Professional sales representative with strong expertise in call centre environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Call Center Sales Representative
O'Brien Autoglass
04.2024 - Current
- Managed inbound and outbound sales calls to achieve monthly targets
- Developed strong customer relationships through effective communication and problem-solving
- Utilized CRM software to track leads, sales progress, and customer interactions
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Analyzed customer feedback to identify areas for service improvement
Sales Assistant
Myers Industries / Shoes & Sox
10.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Organized in-store promotions to increase awareness of new product lines.
Election Poll Worker
Liverpool Election
09.2024 - 09.2024
- Managed voter registration processes to ensure compliance with legal standards.
- Coordinated polling station setup and breakdown for efficient operations.
- Implemented strategies to reduce wait times, improving voter experience.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
Sales Assistant
Just Group / PORTMANS
01.2019 - 08.2024
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Supported promotional events by setting up displays and distributing marketing materials.
- Learned company policies and procedures to provide accurate information and support daily operations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Maintained organized merchandise displays to attract customers and drive sales.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Skills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Performance tracking
- CRM software
- Call handling
- Script adherence
- Script reading
- MYOB software Experienced
- Warm calling
- Sales proficiency
- Service descriptions
- Quality assurance
- Pricing data
- Outbound and inbound calls
Languages
Arabic
Full Professional
Timeline
Election Poll Worker
Liverpool Election
09.2024 - 09.2024
Call Center Sales Representative
O'Brien Autoglass
04.2024 - Current
Sales Assistant
Myers Industries / Shoes & Sox
10.2023 - Current
Sales Assistant
Just Group / PORTMANS
01.2019 - 08.2024