Sara Craig
Summary
For the past 16 years I have dedicated myself to the full-time care of child with special needs, during which time I have successfully managed a variety of casual jobs. During a lull in employment opportunities that began in 2019, I made the decision to dedicate myself to returning to study which lead to me completing two degrees.
I have an extensive background in customer service that spans over two decades, demonstrating my commitment to providing exceptional support. However, as my son reaches adulthood, I have begun to look for a new chapter in my life, and I am excited to begin pursuing a rewarding career that allows me to utilize the valuable skills I have gained during while earning my degrees.
Overview
18
18
years of professional experience
Work History
Student Learning Adviser
Flinders University
01.2023 - 12.2023
- Provided walk-in academic support for students in the Student Learning Lounge in the Central Library
- Required to help students with assignment structure, referencing and directing them towards support services provided by the university, with aim to develop independent study skills within themselves
- This position was tied to being a post-graduate student at Flinders, so when I withdrew from my PhD in Jan 2024 I was ineligible to continue, otherwise I'd still be working there now
Personal Care Assistant (PCA)
Resthaven Port Elliot
01.2016 - 01.2019
- Responsibilities included helping residents with mobility, assisting residents with activities of daily living such as showering, dressing, changing, eating, co-ordinating with activities and appointments
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Café Assistant (casual)
Southgate Café
01.2012 - 01.2015
Food and Beverage Attendant
Mercure Grosvenor Hotel
01.2009 - 01.2012
Restaurant Supervisor (full-time)
Hermitage Hotel
01.2006 - 01.2008
- Supervised staff in busy al la carte and buffet restaurants.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed cashier POS, cash reconciliation and shift reports.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Scheduled staff shifts based on restaurant bookings and forecast hotel occupancy rates.
- Regularly liaised and co-ordinated with the hotel's kitchen, reception, reservation and finance departments.
Education
Graduate Certificate - National Security Policy
Australian National University (ANU)
07-2026
Bachelor of Arts (Hons) - History
Flinders University
12-2022
Bachelor of Arts - History And Archaeology
Flinders University
Adelaide, SA12-2021
Skills
- Analytical thinking
- Organizational time skills
- Critical thinking
- Effective written communication
- Rapid knowledge acquisition
- Advanced research skills
- Target oriented
- Experience in middle management
- Skilled in customer support
- Objective perspective
- Strong attention to detail
Timeline
Student Learning Adviser
Flinders University
01.2023 - 12.2023
Personal Care Assistant (PCA)
Resthaven Port Elliot
01.2016 - 01.2019
Café Assistant (casual)
Southgate Café
01.2012 - 01.2015
Food and Beverage Attendant
Mercure Grosvenor Hotel
01.2009 - 01.2012
Restaurant Supervisor (full-time)
Hermitage Hotel
01.2006 - 01.2008
Graduate Certificate - National Security Policy
Australian National University (ANU)
Bachelor of Arts (Hons) - History
Flinders University
Bachelor of Arts - History And Archaeology
Flinders University
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