Sara Devlin-Smith
Queanbeyan
Summary
At Ora Hair, I spearheaded initiatives that significantly enhanced client satisfaction and fostered strong local business partnerships, boosting both service quality and financial performance. My expertise in hair styling techniques and adept client consultations, coupled with a talent for employee retention, underscored my commitment to excellence and innovation in salon management.
During this time, i also won Colour Outside the Lines Colour Competition in 2017 and finaled in 2019 and 2020 also.
Overview
19
19
years of professional experience
Work History
Hair Salon Manager
Ora Hair
06.2014 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Maintained posting of MSDS sheets in workplace.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Educated service personnel on company policy and procedure.
- Researched and evaluated current and potential products used by service staff.
Senior Stylist
Price Attack
06.2012 - 03.2014
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
Apprentice/Stylist
Hairtalk on Bourke
05.2008 - 03.2012
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Apprentice Hairdresser
Danielles in Vogue
02.2006 - 03.2008
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Education
Year 10 Certification -
Mulwaree High School
Goulburn, NSWCertificate III - Hairdressing
TAFE NSW
NSW11.2010
Skills
- Hair styling techniques
- Client consultation
- Appointment scheduling
- Employee retention
Websites
Timeline
Hair Salon Manager
Ora Hair
06.2014 - Current
Senior Stylist
Price Attack
06.2012 - 03.2014
Apprentice/Stylist
Hairtalk on Bourke
05.2008 - 03.2012
Apprentice Hairdresser
Danielles in Vogue
02.2006 - 03.2008
Year 10 Certification -
Mulwaree High School
Certificate III - Hairdressing
TAFE NSW
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