Sara Lim
Cloverdale
Summary
I am applying for the State Merchandise Operations Co-ordinator position as I believe I am a strong leader in the business with varied Management experience.
Throughout my career journey at JB Hi Fi, I have excelled at leading many different teams of people. I have a passion for merchandising, training and challenging myself with new opportunities! I have previous experience in a multi site role and am confident that I can bring my own flair to this position.
Overview
15
15
years of professional experience
Work History
Store Training & Development Lead
Forrest Chase
04.2024 - Current
- Conducting interviews, onboarding and induction of team members
- Working with the wider management team to identify training opportunities for all team members, organising and facilitating with Compliance and Safety training
- Leading a team to deliver excellent customer service by coaching the correct sales process
- Organising in store training with suppliers
Merch Squad
Western Australia
01.2020 - 01.2024
- Supporting Merchandising Services with the roll out of existing store relays throughout the state, helping stores to roster effectively for relays, planning out the day today of refit schedules
- Working closely with project managers to communicate individual needs of each store
- Working with outside trades (Focus, Sturdie) to walk through store layouts and fixtures
- Ensuring all stores are merchandising to company standards
- Supporting Merchandise Managers to achieve Merchandise Excellence in their store
- Identifying possible training opportunities for Co Ordinators and upskilling them through the Merch Squad initiative
- Completed multiple relays through the State including Telco Revolution, Audio Visual Revolution and the new Small Appliance Rollout at Myaree
- Facilitated with opening two new stores including Karrinyup and Perth Airport
Store Manager
Mandurah Home & Cockburn
01.2016 - 01.2020
- Coached and mentored my store team to provide excellent customer service through the STARS program, excellent merchandising standards, training and upskilling Managers to be a role model leader in the business
• Analysis of my monthly store P&L to identify sales, GP, inventory opportunities
• Worked with my Sales and Merchandise Managers to implement plans to excel at store budgets and KPI's
• Provided a safe work environment for the team through OH&S training - Strategised weekly with my Management team on how to build a highly effective store team
- Facilitated an 8 week refit of the Cockburn store
Regional Telco Support (RTS)
Western Australia
01.2015 - 01.2016
- Multi site role in which I supported all stores in WA through training of Siebel and Telstra's systems. Upskilled Sales Managers on ways to increase Telstra products in their stores by working with them individually to identify areas of growth and training opportunities in the category
- Liaised with each Area Manager to tailor training appropriate to their individual store to implement growth in the category
- Organised training programs for different Telco related products
- Coached Sales Managers on how to expand the category by upskilling team members in other departments outside of Telco
- Worked closely with Telstra Partners to communicate new offers
Sales Manager
Booragoon, Myaree, Claremont
01.2011 - 01.2015
Salesperson, Office Admin, Merchandise Team Member
JB Hi-Fi
01.2009 - 01.2011
Skills
- Strong Leader with a focus on customer service
- Visual Merchandising
- Excellent Communication and Organisational skills
- Adaptive and resilient
Timeline
Store Training & Development Lead
Forrest Chase
04.2024 - Current
Merch Squad
Western Australia
01.2020 - 01.2024
Store Manager
Mandurah Home & Cockburn
01.2016 - 01.2020
Regional Telco Support (RTS)
Western Australia
01.2015 - 01.2016
Sales Manager
Booragoon, Myaree, Claremont
01.2011 - 01.2015
Salesperson, Office Admin, Merchandise Team Member
JB Hi-Fi
01.2009 - 01.2011
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