Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sara Susic

Freshwater,New South Wales

Summary

Organized customer experience offering 3 years of demonstrated success in food service environments as well as retail environment. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress/Food Runner

Teddy Larkins Steakhouse (Harbord diggers)
12.2019 - Current
  • Polished and wiped dishes/cutlery, restocking boxes and shelves
  • Delivered food items to tables ensuring each customer received correct order whilst, minimising wait times.
  • Maintained speed of service for food orders while minimising errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.

Customer Service

Country Road Group
08.2021 - 05.2022
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products and clothing items
  • Processed orders, service requests and applied information to customers.
  • Greeted customers with an enthusiastic and welcoming atmosphere

Cafe Staff Member

Shaka
11.2019 - 09.2020
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Carried food and drinks to tables
  • Helped with the food preparation such as making fruit salads, yoghurt and muesli cups, restocking drinks and food in counter, chopping fruit for smoothies and ect...
  • Ensured all areas are sanitized and clean; cleaning tables, washing dishes, sanitizing countertops, cleaning equipment
  • Made smoothies and drinks for costumers

Tennis Coach

Voyager Tennis Club North Manly
05.2019 - 06.2019
  • Demonstrated tennis swing techniques and observed corrected athletes' form.
  • Coached youngsters aged 6 to 12 for top-level primary school.
  • Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
  • Promoted stretching and proper exercise form to help players avoid injuries and prevent muscle tightness.

Volunteer

Monte Sant Angelo
03.2018 - 03.2019
  • Greeted incoming guests, directed individuals to desired locations to enhance team efficiency.
  • Helped organise the events for the open day
  • Answered any question the visitors had
  • Encouraged all visitors to come and join the event

Education

High School Diploma -

St Luke's Grammar School
Dee Why
2022

Skills

  • P>Time management
  • P>Organized
  • P>Team communication
  • P>Problem-solving skills
  • P>Fast learner
  • P>Motivated

Certification

  • RSA (Responsible Service of Alcohol)
  • Barista Certificate
  • First Aid Certificate
  • Duke Of Edinburgh

Languages

German
Native or Bilingual
Croatian
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service

Country Road Group
08.2021 - 05.2022

Waitress/Food Runner

Teddy Larkins Steakhouse (Harbord diggers)
12.2019 - Current

Cafe Staff Member

Shaka
11.2019 - 09.2020

Tennis Coach

Voyager Tennis Club North Manly
05.2019 - 06.2019

Volunteer

Monte Sant Angelo
03.2018 - 03.2019

High School Diploma -

St Luke's Grammar School

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Sara Susic