Noha Yousif
Mickleham,VIC
Summary
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in customer services role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Cheesecake Shop
03.2023 - 10.2024
- Answering customer questions regarding product and services, company policies and pricing
- Resolving customer complaints with balanced solutions
- Informing customer of promotions and special offers to increase sales
- Addressing returns and exchanges and assist customers with refunds or product replacement
- Assisting customer in locating needed products
- Tidying retail floor area, organizing shelves and racks
- Communicating effectively with managers, supervisors, and other associates
- Enhancing customer satisfaction with fast and knowledgeable service
- Sorting, totaling and wrapping currency and bills
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Managed approximately 20 incoming calls per day from customer
Cake Decorator
Cheesecake Shop
08.2022 - 10.2024
- Created special cake designs showcasing customers' visions for use at weddings, birthdays, and other events
- Drove sales by keeping display cases stocked with attractive confections such as cupcakes
- Maintained cooking, service, and storage areas in strict compliance with health code requirements
- Decorated cakes and cupcakes, usually decorating more than 80 cakes every day
- Increased customer demand by crafting seasonal items and promotions aligned with current trends
- Examined and tested ingredients to ensure compliance with food safety and quality controls
- Sanitized and organized workstation to support cleanliness
- Registered customer information for current and future orders
Education
Certificate IV - Laboratory Technician
Kangan Institute
Broadmeadows, VIC12.2023
Bachelor - Microbiology
Mosul University
Mosul / Iraq 12.2014
Skills
- Customer service
- Team co-operation
- Active learning
- Team training
- Attention to details
- Food handling safety
- Quality control
- Cake decoration
- Ingredient preparation
- Glazing and icing application
- Design techniques
- Customer inquiries
- Cash handling expertise
- Refund handling
- Data entry proficiency
- Strong numeracy
- Financial shortage analysis
- Positive and professional
- Telephone management
- Order coordination
- Customer Satisfaction
- Refunds and exchanges
- Problem-solving abilities
- Multitasking Abilities
- Customer service excellence
- Flexible Schedule
- Time management abilities
- Negotiation Skills
Languages
English
Arabic
Chaldean
References
- Sargon Hanna, Manager, Cheesecake Shop, 0438907728
- Saada Polus, Cake Decorator, Cheesecake Shop, 0490472006
- Tanya Jirjees, Customer Services, Cheesecake Shop, 0466060306
Additionalinformation - Driverslicense
True
Timeline
Customer Service Cashier
Cheesecake Shop
03.2023 - 10.2024
Cake Decorator
Cheesecake Shop
08.2022 - 10.2024
Certificate IV - Laboratory Technician
Kangan Institute
Bachelor - Microbiology
Mosul University
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