Sarabjeet Kaur

• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Streamlined the support process by implementing new ticketing systems for efficient case management.
• Boosted team productivity with thorough training sessions on company products and services.
• Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
• Developed strong relationships with key clientele, leading to increased repeat business and referrals.
• Assisted customers with account setup, ensuring seamless onboarding experiences for new clients.
• Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.

• Performs a variety of tasks-development, BAU support and Deployment management. May provide consultation and knowledge transfer.

• Typically reports to a Project Manager or Project Lead

• Reviews, Analysis, develops, and modifies computer applications.

• Designs, develops and maintains a set of enterprise class web applications in ASP.NET technologies – both frontend and backend (jQuery, JavaScript ASP/HTML, CSS, C#, SharePoint). Also worked on database changes using PL/SQL in SQL server.

• Follow best software development practices to ensure high quality product.

• Worked on database report creation and execution of daily jobs SSIS.

• Created SCT-standard change templates for recurring changes to save deployment time and quickly providing changes in live environment.

• Worked on tools – JIRA, Service Now, TFS, Bitbucket, SVN.