Sarada Banjara
Summary
Experienced professional with over 5 years in property management, customer service, and event coordination. Proven success in managing multiple projects, ensuring regulatory compliance, and optimizing operations. Strong leadership and relationship-building skills with a focus on delivering exceptional service. Skilled in project management, staff training, and financial reporting. Currently pursuing a Bachelor of Business Administration, graduating in July 2025.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ASSISTANT PROPERTY MANAGER
Ray White
08.2023 - Current
- Assist in the preparation and execution of lease agreements, ensuring compliance with legal and regulatory requirements
- Maintain accurate records, process invoices, and communicate effectively with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Telstra Corporation
03.2022 - 06.2023
- Maintained customer satisfaction by addressing needs and resolving concerns, responding to requests, and following up on issues.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
ASSISTANT EVENTS MANAGER
Harbour View Hotel
02.2022 - 10.2022
- Oversaw event budgets, coordinated with catering staff, managed logistics, and promoted events.
- Coordinated closely with internal teams, ensuring all aspects of events aligned with overall company goals and messaging strategies.
- Conducted post-event evaluations to identify areas of improvement for future endeavours continuously refining processes based on feedback provided by attendees, clients, or staff members.
- Collaborated with marketing team to create engaging promotional materials for event awareness and attendance growth.
BARTENDER /WAITRESS
Harbour View Hotel
03.2021 - 07.2022
- Organized bar inventory, maintained customer satisfaction, and ensured cleanliness of the assigned station.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
ASSISTANT MANAGER
Zara
12.2017 - 07.2019
- Developed inventory control procedures, managed stock levels, and ensured quality control.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor - Business Administration
Macquarie University
Sydney, NSW07.2025
Diploma - Engineering
Macquarie University International College
Sydney, NSW01.2019
High School Diploma -
National School of Science
Kathmandu, Nepal01.2017
Skills
- Customer Service and Assistance
- Relationship Building and Rapport
- Leadership/ Management
- Business Development
- Organizational skills
- Administrative Support
- Project management Abilities
- Staff education and training
- Time Management
- Strong Communication Skills
References
- Warren Tam, Ray White, Senior Property Manager, 0439 925 926
- Reshma Jiandani, Telstra, Operation Manager/Sales Consultant, 0478 758 354
- Ashish Bajracharya, Harbour View Hotel, Duty Manager/Licensee, 0487 526 928
Certification
- Assistant Agent License (Real Estate)
- RSA & RCG
- White Card
Timeline
ASSISTANT PROPERTY MANAGER
Ray White
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Telstra Corporation
03.2022 - 06.2023
ASSISTANT EVENTS MANAGER
Harbour View Hotel
02.2022 - 10.2022
BARTENDER /WAITRESS
Harbour View Hotel
03.2021 - 07.2022
ASSISTANT MANAGER
Zara
12.2017 - 07.2019
Bachelor - Business Administration
Macquarie University
Diploma - Engineering
Macquarie University International College
High School Diploma -
National School of Science
- Assistant Agent License (Real Estate)
- RSA & RCG
- White Card
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